Client Manager – Alight Leave Solutions

🔥 0 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $55k - $70k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Alight Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2016

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Alight Solutions is a leading cloud-based human capital technology and services provider serving some of the world's largest organizations and over 35 million people and dependents. The company focuses on transforming lives and organizations by enhancing health, financial, and work wellbeing. Alight offers a wide range of services, including customer care, technology roles, consulting, application services, and business support, with opportunities for virtual or work-from-home positions. The company emphasizes corporate social responsibility and providing a positive impact on clients, colleagues, and communities.

📋 Description

• leverage deep Absence and Disability domain expertise to resolve complex claim issues including escalations and client inquiries • develop and maintain expertise in all Alight products and services and convey value of the One Alight service model to clients • demonstrate comprehensive solution expertise and consult with clients on how to best leverage Alight’s solutions to achieve desired business outcomes • absorb and substantively support our technology and service solutions, including relevant industry trends, practices and risks • provide technical expertise to support internal and client delivery needs such as pre/post-production testing, SSRs/CROs, and defect management • provide timely, proactive status updates to internal and external stakeholders with a high degree of consistency and accuracy • manage client escalations to accelerate issue resolution and mitigate retention risk • collaborate with cross-functional internal teams and external key stakeholders as appropriate to identify themes and trends in Service Delivery/Claims • adapt to changing conditions and proactively learn and apply new skills, methods, and behaviors • organize, host, attend and/or contribute to cross departmental and client/broker meetings as needed • travel to attend internal meetings, client meetings, and industry conferences/meetings as needed

🎯 Requirements

• at least 3 years of direct Client/Broker Relationship management experience or advanced education equivalent • possess deep operational, relationship building, and issue resolution skills • demonstrate understanding of contracts, pricing and financial models • experience identifying and anticipating risk and implementing effective risk mitigation plans • ability to identify expansion opportunities • demonstrate industry experience in HR services / outsourcing, Business Management, Disability / absence, and/or Healthcare • able to travel 20-25%

🏖️ Benefits

• health, dental and vision coverages starting Day One • wellbeing programs • retirement plans with contribution matching • generous time off • parental leave • continuing education • career growth opportunities