Staff Client Support Engineer

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $120k - $140k / year

⏰ Full Time

🔴 Lead

📞 Support Engineer

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BigID

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

🔒 Cybersecurity

📋 Compliance

☁️ SaaS

💰 Venture Round on 2022-10

Cybersecurity • Compliance • SaaS

BigID is a comprehensive data intelligence platform designed to enhance data security, compliance, privacy, and governance for organizations. It offers a variety of tools and solutions such as Data Security Posture Management, Data Privacy Management, and AI Governance, helping businesses manage and protect their data more effectively. BigID provides advanced data discovery and classification, allowing users to gain visibility and control over sensitive data across cloud, on-prem, and hybrid environments. With features like automatic data labelling and insider risk management, it aids in reducing data risk and achieving regulatory compliance. The platform harnesses AI and machine learning to offer scalable, cloud-native solutions that integrate seamlessly into existing tech ecosystems, making it a valuable tool for businesses looking to optimize data lifecycle management and privacy operations.

📋 Description

• Serve as the escalation point for complex, high-impact production issues affecting BigID enterprise customers • Work directly with customer stakeholders to diagnose and resolve complex production issues • Analyze logs, metrics, and product code to reproduce issues and identify root causes • Deliver customer-specific fixes, workarounds, and configuration guidance • Coordinate internal and customer teams to drive multi-party issues to resolution • Partner with Engineering and Product Management to prioritize bugs, enhancements, and implementation improvements based on customer impact • Share technical knowledge through documentation, training, and mentorship across Support and with customers • Influence adjacent teams' design decisions to support sound, system-wide architecture • Raise the technical capability of the 25-person Support organization • Advocate for customers with Engineering and Product and influence product and system design

🎯 Requirements

• 7+ years in IT, including 2+ years in a customer-facing technical role, ideally implementing products in enterprise environments • Strong troubleshooting skills on complex software systems • Linux installation, configuration, and management, including shell scripting, apt, yum, archiving tools, SSH/SFTP/SCP, NFS/SMB, and LDAP/Kerberos • Hands-on experience deploying and operating applications with Docker and Kubernetes • Experience with AWS, Azure, or GCP • Working knowledge of SQL Server, Oracle, PostgreSQL, MySQL, or MongoDB • Proficiency in at least one programming language: Python, JavaScript, C++, C#, or Java • Ability to write scripts or code to diagnose issues and build workarounds • Excellent written and verbal communication skills • Ability to explain technical concepts to engineers and non-technical stakeholders • Ability to manage competing priorities and switch between tasks without losing quality • Ability to exercise independent judgment with little or no oversight • Bachelor's degree in Computer Science, IT, or a related technical field is nice to have; extensive relevant experience may substitute • Graduate degree in a technical or business discipline is nice to have

🏖️ Benefits

• Variable/Bonus Compensation aligned with individual and company performance • Equity Incentives aligned with individual and company performance • Inclusive and equal culture across race, gender, sexuality, and disability • Opportunity to work with talented industry professionals • People-centric, fast-paced, and rewarding culture

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