Solutions Engineer

🕒 August 19

🇺🇸 United States – Remote

💵 $100k - $250k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

👻 Ghost score 0%

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Logo of Bolster, Inc

Bolster, Inc

11 - 50 employees

🔒 Cybersecurity

🤖 Artificial Intelligence

☁️ SaaS

Cybersecurity • Artificial Intelligence • SaaS

Bolster, Inc. is a company specializing in AI-powered security solutions to protect organizations from phishing, scams, and impersonations online. Their platform uses advanced technologies like generative AI to monitor and take down malicious activity across various digital channels, including email, social media, app stores, and the dark web. Bolster provides comprehensive protection by automating threat detection and remediation, offering visibility into attacker activities, and ensuring quick responses to threats. The company’s solutions cater to organizations by enhancing their security operations and providing real-time protection against multi-channel attacks.

📋 Description

• Partner with Account Executives as the primary technical resource throughout the sales process, from discovery through technical validation and close • Conduct technical discovery to understand customer environments, security challenges, workflows, integration requirements, and success criteria • Translate customer requirements into solutions using Bolster’s platform and capabilities • Deliver product demonstrations, technical presentations, and workshops tailored to customer use cases and priorities • Plan and execute proof-of-value engagements, including defining scope and success criteria, configuring the solution, troubleshooting technical issues, and presenting results • Help customers understand deployment requirements, APIs, integrations, data flows, authentication, and other technical considerations • Address technical questions and objections throughout the evaluation process and communicate Bolster’s capabilities and differentiators • Partner with Customer Success to support a smooth handoff from pre-sales evaluation to implementation and adoption • Collaborate with Product and Engineering to communicate customer feedback, product requirements, and technical challenges • Develop and maintain reusable technical resources, including demo environments, integration examples, technical documentation, and enablement materials • Stay current on cybersecurity trends, competitive solutions, and evolving customer requirements related to digital risk and online fraud • Perform other duties and responsibilities as assigned by management

🎯 Requirements

• 5+ years of experience in Solutions Engineering, Sales Engineering, Security Engineering, or a related customer-facing technical role • Experience supporting SaaS, cybersecurity, or other technical solutions in enterprise customer environments • Working knowledge of cybersecurity concepts and technologies, preferably including digital risk protection, phishing, brand impersonation, threat intelligence, external attack surface management, or related disciplines • Strong technical aptitude with the ability to quickly learn products, APIs, integrations, and customer environments • Experience delivering product demonstrations and conducting technical evaluations or proof-of-value engagements • Ability to translate technical capabilities into customer outcomes and business value • Strong written and verbal communication skills with the ability to engage both technical and business audiences • Ability to troubleshoot technical issues and work collaboratively with internal teams to identify solutions • Strong organizational skills and the ability to manage multiple customer evaluations and priorities in a fast-paced environment • Collaborative approach and experience working with Sales, Product, Engineering, and Customer Success teams • Must be authorized to work in the United States • Visa sponsorship and employment-based immigration support are not available

🏖️ Benefits

• Excellent medical, dental, and vision insurance • Flexible time off + paid holidays • Equity • 401(k) plan • Incentive compensation may be available • Comprehensive benefits package

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