Senior Site Reliability Engineer

🔥 53 minutes ago

🇺🇸 United States – Remote

💵 $160k - $180k / year

⏰ Full Time

🟠 Senior

⛑ DevOps & Site Reliability Engineer (SRE)

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CentralReach

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2010

🏥 Healthcare

📚 Education

💰 Private equity on 2018-03

Healthcare • Education

CentralReach is a software development company that specializes in providing technology solutions for Autism and Intellectual and Developmental Disabilities (IDD) care. Their platform supports a range of features including learning management, practice management, therapy scheduling, and data collection, aimed at improving the care and outcomes for individuals diagnosed with autism and related disabilities. CentralReach focuses on empowering both service providers and clients to achieve independence and better quality of life.

📋 Description

• Own production reliability, including availability, latency, performance, capacity planning, monitoring, emergency response, and uptime for production environments • Define, maintain, and improve SLOs, SLIs, error budgets, actionable dashboards, and observability practices • Analyze, troubleshoot, and resolve operational issues affecting service reliability and SLO performance • Build and automate multi-environment observability capabilities, including capacity forecasting based on usage patterns • Reduce toil and increase development velocity through automation and continuous improvement • Provide production support, including incident, change, and problem management; root cause analysis; service restoration; runbooks; and standard operating procedures • Identify data-driven opportunities to improve system architecture, availability, performance, and reliability • Collaborate with software engineering teams on release management, roadmap planning, and operational readiness • Implement and manage reliability and observability tools such as Datadog, Prometheus, and Grafana • Work closely with key Software Engineering stakeholders to drive adoption of SLOs, error budget policies, actionable alerts, incident retrospectives, chaos testing, and end-to-end ownership

🎯 Requirements

• Experience with monitoring, APM, and observability tools such as Splunk, Prometheus, Datadog, and OpenTelemetry • Experience implementing observability strategies for logs, metrics, and traces • Strong understanding of CI/CD practices and tools such as Jenkins, GitHub Actions, GitLab, Argo, and Kargo • Strong understanding of major cloud providers, preferably AWS, and cloud-native infrastructure concepts • Strong understanding of containerization technologies, including Kubernetes and Helm • Experience with one or more programming languages, such as Java, Python, or Go • Familiarity with .NET application development • Strong understanding of Linux, Windows, software development, systems, networking, and cloud concepts • Experience using AI to improve productivity and amplify technical skills

🏖️ Benefits

• Comprehensive health benefits • Generous PTO • 401(k) matching • Paid parental leave for full-time employees • Hybrid work schedules • Career development support • Wellness programs • Opportunities to give back through CR Cares™ community engagement initiative