Solution Architect – Sales, Payer/Provider

🔥 15 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

💸 Sales Engineer

👻 Ghost score 10%

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Coastal

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2012

💼 Consulting

☁️ SaaS

🤖 Artificial Intelligence

💰 Series unknown on 2020-07

Consulting • SaaS • Artificial Intelligence

Coastal is a professional services consultancy that helps organizations turn Salesforce, Snowflake, data, and AI into measurable business outcomes. Coastal emphasizes outcome-first engagements, cross-cloud delivery teams fluent in industry context, AI-driven accelerators to shorten timelines, and ongoing post-go-live evolution to compound value. Backed by Tata Consultancy Services and highly rated by customers and partners, Coastal focuses on cloud integration, CRM/Salesforce implementations, data & AI platform work, and industry-specific delivery for sectors like public sector, telecom, nonprofit, manufacturing, and high tech.

📋 Description

• Lead consultative discovery, architectural assessments, and scoping workshops with health plan executives, CMIOs, CIOs, and clinical operational leaders • Clarify business imperatives, clinical workflows, regulatory constraints, technical dependencies, and risk factors • Translate enterprise healthcare objectives into robust, scalable multi-cloud architectures spanning Salesforce Health Cloud, Agentforce, Data Cloud, MuleSoft, Tableau/CRM Analytics, identity, and zero-trust security frameworks • Build Level of Effort models, project staffing plans, phased delivery roadmaps, and explicit delivery assumptions • Own technical scope boundaries to protect delivery margin and de-risk downstream implementation • Lead the technical deal-desk function for complex pursuits • Direct technical proposals, Statements of Work, work-breakdown structures, assumptions, exclusions, and executive presentation materials • Identify high-value healthcare agent use cases and establish guardrails around HIPAA compliance, clinical accuracy, prompt patterns, and human-in-the-loop validation • Guide high-fidelity Payer/Provider demonstration environments and end-to-end user journeys • Direct solution engineers on customized demonstration build-outs • Maintain and advance HLS pre-sales templates, reference architectures, estimation calculators, and reusable playbooks • Deliver technical and commercial narratives, architecture reviews, and platform vision sessions to C-suite leaders, clinical governing boards, and IT review committees • Partner with Sales and Delivery practice leaders to align pricing, terms, staffing models, and contractual risk factors • Drive a formal, documented handoff into engagement kickoff

🎯 Requirements

• 8+ years in pre-sales solution engineering, solution architecture, or technical leadership within a Salesforce consulting partner or healthcare enterprise software vendor • Deep architectural familiarity with healthcare operations, including utilization management, care coordination, claims adjudication touchpoints, member/patient engagement, prior authorization, provider network operations, and HIPAA/HITECH compliance frameworks • Proven track record architecting complex multi-cloud deployments featuring Salesforce Health Cloud, Data Cloud, MuleSoft, Service Cloud, and enterprise integration patterns • Demonstrated success leading the technical close on multi-million-dollar deals, building defensible LOEs, leading complex RFP/RFI responses, and drafting airtight SOWs • Practical experience designing or evaluating generative AI and autonomous agent frameworks, such as Agentforce, with rigor around healthcare data retrieval, prompt grounding, clinical safety, tone, and auditability • Proven ability to orchestrate cross-functional teams across multiple high-stakes pursuits concurrently • Exceptional communication, storytelling, and consensus-building skills capable of navigating technical architectural reviews and strategic value pitches with C-level healthcare executives • Must have full-time permanent US work authorization • Bachelor’s Degree preferred, or equivalent experience • Active Salesforce Certifications preferred, such as Health Cloud Accredited Professional, Certified System/Application Architect, Administrator, or Consultant • Experience with healthcare data modernization and interoperability, including HIPAA data governance, HL7/FHIR standards, core claims systems, and EHR/EMR platforms such as Epic or Cerner • Experience integrating Salesforce with clinical databases, care management portals, or payer administration systems • Track record of improving pre-sales cycle time, accuracy, and margin through process redesign and automation

🏖️ Benefits

• Flexible working hours with an emphasis on a life-work balance (in that order!) • Remote flexible work • Unlimited Paid Time Off (RTO) • 401K with Company Match • Medical, Vision, & Dental coverage • Competitive quarterly bonus opportunities • Continuing education and certification reimbursements, specifically within the Salesforce and Snowflake ecosystems • Occasional in-house competitions with spot bonuses • Flexible and fun team culture • Frequent team and culture activities, virtual & in-person, including Lunch and Learns, Happy Hours, team-building events • Monthly All-Hands calls • Open-door leadership policy with access to mentorship and guidance • Opportunities for accelerated growth, networking, and career guidance and support • Trust, transparency and respect across all levels of the company

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