Presales Solutions Principal

🔥 13 hours ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

⏰ Full Time

🔴 Lead

🔍 Pre-sales Engineer

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CustomerGaige

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2007

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

💰 Seed Round - CustomerGauge on 2020-01

SaaS • B2B • Artificial Intelligence

CustomerGauge is a B2B customer experience (CX) platform that captures account-level, real-time feedback and ties Net Promoter Score (NPS) and other signals directly to revenue, risk, and financial outcomes. The platform emphasizes Account-Centric and Revenue-Based NPS, provides dashboards and analytics (including a Monetize CX view), and includes AI-driven agents (Gaige AI) that analyze unstructured feedback and generate response recommendations and action signals. CustomerGauge is sold as a SaaS solution for B2B companies across industries (manufacturing, CPG, logistics, technology, services) to protect and grow account revenue by surfacing churn risk, expansion opportunities, and prescriptive playbooks for closing the loop with customers.

📋 Description

• Serve as CustomerGauge's technical trusted advisor to mid-market and enterprise prospects across Europe and North America and occasionally farther afield • Own the technical and CX-program side of complex, high-value sales cycles • Partner with account executives from the first discovery call through technical close • Connect platform capabilities directly to measurable business outcomes • Lead discovery, solution architecture, proof-of-concept engagements, demonstrations, and executive presentations • Shape, qualify, and accelerate deals from a technical and domain standpoint • Translate business and technical requirements into solution designs covering integration architecture, data flows, program configuration, and implementation approach • Lead responses to RFPs, RFIs, and security questionnaires • Run technical deep-dives with IT, data, and operations stakeholders • Design and deliver tailored demos and proofs of concept • Engage with IT architects, program owners, and C-suite stakeholders • Hand off closed deals to services and account management with scope, solution design, and success criteria • Feed competitive intelligence and prospect requirements to product and marketing • Develop demo environments, reference architectures, and presales assets • Occasionally support existing customers in expansion sales pursuits • Report to the CRO

🎯 Requirements

• 3-5+ years of experience in presales solutions consulting or sales engineering, ideally in B2B SaaS • Deep, hands-on expertise in NPS, customer experience measurement, or customer feedback programs; this is required, not a bonus • Experience with Voice of the Customer (VoC) program design and implementation • Proven ability to lead complex technical sales cycles at the enterprise level: solution architecture, integration design, RFP responses, and proof-of-concept engagements • Demonstrated track record as a technical trusted advisor whose counsel prospects seek on architecture, program design, and strategy • Fluency in enterprise data and integration landscapes: CRM, ERP, data warehouses, APIs, SSO, and security and compliance requirements • Strong executive presence; equally effective in a technical deep-dive and a C-suite presentation • Exceptional communication, storytelling, and presentation skills • Bachelor's degree required • Familiarity with Salesforce or similar CRM • Experience with survey, CX, or analytics platforms • Ability to support European sales cycles during reasonable East Coast hours

🏖️ Benefits

• Health Insurance (Medical, Dental & Vision) 70% contribution for employees • Participation in the SAR Plan • Unlimited PTO (manager approval required) • MacBook provided • Occasional travel to customers and global offices