Database and Application Support Engineer – Journeyman

🔥 0 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Application Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DecisionPoint Corporation

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

🎖️ Defense

💼 Consulting

📦 Logistics

Defense • Consulting • Logistics

DecisionPoint Corporation is a Service Disabled Veteran Owned Small Business specializing in IT modernization and digital transformation for government agencies. They provide comprehensive services including cybersecurity, health IT, and intelligent automation solutions, aimed at improving operational efficiency and effectiveness while ensuring secure cloud migration. Their Centers of Excellence approach drives mission success by addressing the most pressing challenges faced by government entities through innovative technology and expert support.

📋 Description

• Monitor and support the availability, performance, health, and recoverability of enterprise databases and applications • Review operational alerts, service failures, database errors, application errors, performance degradation, and user-reported issues • Diagnose database availability issues, failed services, connection failures, authentication problems, resource constraints, and performance issues • Analyze application dependencies across databases, servers, services, middleware, APIs, certificates, networks, cloud platforms, storage, and external interfaces • Troubleshoot database listeners, connection strings, connection pools, ports, drivers, service accounts, permissions, and network paths • Review database, application, middleware, operating-system, web-server, API, and network logs to isolate faults • Use monitoring data, alerts, logs, metrics, and traces to identify service disruptions • Diagnose and support certificate installation, renewal, replacement, validation, and troubleshooting • Diagnose REST, SOAP, API gateway, endpoint, authentication, authorization, payload, timeout, and connectivity issues • Participate in Outage Response Team activities and perform technical triage • Support mitigation, recovery actions, temporary workarounds, incident timelines, root-cause analysis, and corrective-action tracking • Coordinate with Task 4 enterprise IT operations personnel on infrastructure, server, network, cloud, storage, certificate, identity, and platform issues • Coordinate with Task 7 software teams on application-code review, defect correction, build changes, software releases, and production validation • Provide logs, traces, reproduction steps, configuration information, and impact assessments to software teams • Support database, application, middleware, server, appliance, and component upgrades and refreshes • Execute implementation plans, upgrade procedures, testing, validation, rollback procedures, and outage contingencies • Support backup, restoration, replication, failover, failback, high availability, and disaster recovery activities • Validate database and application recovery and end-to-end transaction paths after outages, maintenance, migrations, restorations, or upgrades • Support capacity, performance, availability, resource-utilization, vulnerability-remediation, and security-control activities • Follow incident, problem, change, configuration, release, availability, and service-continuity processes • Maintain dependency diagrams, interface records, certificate inventories, configuration documentation, recovery procedures, and troubleshooting guides • Identify recurring issues, dependency risks, obsolete components, certificate risks, and potential points of failure

🎯 Requirements

• Active Secret clearance or higher • Bachelor’s degree in Computer Science, Information Systems, or a related field • Minimum of 6 years of relevant database support, application support, systems engineering, production operations, or enterprise IT experience • Demonstrated experience diagnosing database availability, application dependencies, connection failures, services, certificates, and API-related outages • Ability to support after-hours outages, deployments, maintenance windows, upgrades, and recovery activities when required • Preferred: experience supporting enterprise databases and applications in a federal or Department of Defense environment • Preferred: experience with Microsoft SQL Server, Oracle Database, PostgreSQL, MySQL, AWS relational database services, Azure SQL, or comparable platforms • Preferred: experience with database clustering, replication, backup, restoration, failover, high availability, and disaster recovery • Preferred: experience supporting application servers, middleware, web servers, integration platforms, schedulers, and background services • Preferred: experience with Microsoft Internet Information Services, Apache, Tomcat, WebLogic, JBoss, .NET, Java, or comparable technologies • Preferred: experience troubleshooting REST, SOAP, API gateway, authentication, authorization, payload, timeout, and endpoint-connectivity issues • Preferred: experience supporting TLS certificates, trust stores, keystores, certificate bindings, and Public Key Infrastructure dependencies • Preferred: experience using application-performance monitoring, database monitoring, logging, tracing, observability, and event-management tools • Preferred: experience supporting production outages, incident bridges, service restoration, root-cause analysis, and corrective-action tracking • Preferred: experience coordinating operational issues among infrastructure engineers, database administrators, application owners, and software-development teams • Preferred: experience gathering logs, traces, reproduction steps, technical findings, and impact information for code-level troubleshooting • Preferred: experience validating component upgrades, software releases, database changes, application fixes, and recovery procedures • Preferred: experience applying DISA STIGs and supporting DoD RMF, ATO, IAVA, CND Directive, vulnerability-remediation, and POA&M requirements • Preferred: experience using ServiceNow or a comparable ITSM platform for incident, problem, change, configuration, and release management • Preferred: familiarity with PowerShell, Python, SQL, Bash, or other scripting and query languages used for diagnostics and automation • Preferred: database, cloud, middleware, application-server, or ITIL certifications • Strong troubleshooting, analytical, documentation, communication, and team-collaboration skills

🏖️ Benefits

• Remote work arrangement • After-hours work support for outages, deployments, maintenance windows, upgrades, and recovery activities • Opportunity to support a federal government contract • Equal employment opportunity and affirmative action protections