Senior Database and Application Support Engineer

🔥 0 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

⏰ Full Time

🟠 Senior

💻 Application Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DecisionPoint Corporation

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

🎖️ Defense

💼 Consulting

📦 Logistics

Defense • Consulting • Logistics

DecisionPoint Corporation is a Service Disabled Veteran Owned Small Business specializing in IT modernization and digital transformation for government agencies. They provide comprehensive services including cybersecurity, health IT, and intelligent automation solutions, aimed at improving operational efficiency and effectiveness while ensuring secure cloud migration. Their Centers of Excellence approach drives mission success by addressing the most pressing challenges faced by government entities through innovative technology and expert support.

📋 Description

• Monitor and support the availability, performance, health, and recoverability of enterprise databases and applications • Diagnose database outages, application dependencies, connection failures, unavailable services, authentication problems, resource constraints, performance degradation, certificate problems, and API-related issues • Troubleshoot database listeners, connection strings, connection pools, ports, drivers, service accounts, permissions, network paths, APIs, middleware, servers, cloud, storage, and security components • Review logs, monitoring data, metrics, traces, alerts, and event records to isolate faults and identify the source and scope of service disruptions • Support installation, renewal, replacement, validation, and troubleshooting of certificates • Support administration and troubleshooting of relational databases, application servers, web servers, middleware, schedulers, integration services, and background services • Participate in Outage Response Team activities and provide diagnosis, mitigation options, workarounds, recovery actions, restoration support, and service validation • Maintain incident timelines and document technical findings, actions, decisions, dependencies, communications, and restoration results • Escalate complex issues and coordinate with Task 4 enterprise IT teams and Task 7 software-development teams • Provide logs, traces, error details, reproduction steps, configuration information, and impact assessments to development teams • Validate application-code corrections, upgrades, releases, recovery procedures, and end-to-end transaction paths • Support root-cause analysis and track corrective and preventive actions through completion • Develop or execute implementation plans, upgrade procedures, test steps, validation criteria, rollback procedures, and outage contingencies • Coordinate maintenance, patching, configuration changes, migrations, and component replacements • Support backup, restoration, replication, failover, failback, high availability, and disaster-recovery capabilities • Support capacity, performance, availability, resource-utilization, vulnerability, and security-control remediation activities • Maintain dependency diagrams, interface records, certificate inventories, configuration documentation, recovery procedures, standard operating procedures, and troubleshooting guides • Recommend improvements to availability, resilience, performance, recoverability, security, and supportability

🎯 Requirements

• Active Secret clearance or higher • Bachelor’s degree in Computer Science, Information Systems, or a related field • Minimum of 8 years of relevant database support, application support, systems engineering, production operations, or enterprise IT experience • Demonstrated experience diagnosing database availability, application dependencies, connection failures, services, certificates, and API-related outages • Experience supporting enterprise databases and applications in a federal or Department of Defense environment • Experience with Microsoft SQL Server, Oracle Database, PostgreSQL, MySQL, AWS relational database services, Azure SQL, or comparable platforms • Experience with database clustering, replication, backup, restoration, failover, high availability, and disaster recovery • Experience supporting application servers, middleware, web servers, integration platforms, schedulers, and background services • Experience with Microsoft Internet Information Services, Apache, Tomcat, WebLogic, JBoss, .NET, Java, or comparable technologies • Experience troubleshooting REST, SOAP, API gateway, authentication, authorization, payload, timeout, and endpoint-connectivity issues • Experience managing or troubleshooting TLS certificates, trust stores, keystores, certificate bindings, and Public Key Infrastructure dependencies • Experience using application-performance monitoring, database monitoring, logging, tracing, observability, and event-management tools • Experience supporting production outages, incident bridges, service restoration, root-cause analysis, and corrective-action tracking • Experience coordinating operational issues between infrastructure engineers, database administrators, application owners, and software-development teams • Experience providing logs, traces, reproduction steps, technical findings, and impact information to developers for code-level correction • Experience validating component upgrades, software releases, database changes, application fixes, and recovery procedures • Experience applying DISA STIGs and supporting DoD RMF, ATO, IAVA, CND Directive, vulnerability-remediation, and POA&M requirements • Experience using ServiceNow or a comparable ITSM platform for incident, problem, change, configuration, and release management • Familiarity with PowerShell, Python, SQL, Bash, or other scripting and query languages used for diagnostics and automation • Ability to support after-hours outages, deployments, maintenance windows, upgrades, and recovery activities when required

🏖️ Benefits

• After-hours work support for outages, deployments, maintenance windows, upgrades, and recovery activities when required • Remote work arrangement • Equal Employment Opportunity and Affirmative Action protections • Pay transparency protections