Technical Support Engineer

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $115k - $169k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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• Just posted.
• Jobs at this company usually fill in 45 days.

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DoorDash

WebsiteLinkedInAll Job Openings

10,000+ employees

🍽️ Food & Beverage

📦 Logistics

🛍️ eCommerce

Food & Beverage • Logistics • eCommerce

DoorDash is a leading food delivery service that connects customers with local businesses and restaurants. By empowering local economies, DoorDash facilitates the growth and success of restaurants and retailers, offering a flexible work environment for its employees. The company emphasizes innovation and aims to redefine the local commerce experience while providing extensive benefits and opportunities for team members across various career areas.

📋 Description

• Manage client support cases daily and document customer interactions • Handle payment cases from investigation through resolution • Own Payment Processor knowledge and contribute to organizational readiness • Partner with Product, Engineering, Sales, and Customer Success teams • Identify and resolve Tier 2 product, feature, and integration issues • Provide customer feedback to inform the product roadmap • Perform detailed QA of application and customer environment issues • Become a product expert and contribute to the technical knowledge base and support documentation • Assist with coding and producing out-of-box and custom client projects • Research, diagnose, troubleshoot, and identify solutions for system issues • Provide exceptional customer experiences and drive issues to resolution • Author and administer training and knowledge-base documents

🎯 Requirements

• 3+ years of experience in a technical support role • B2B and/or SaaS experience preferred • Solid understanding of Javascript • Knowledge and experience in APIs (required) • Payment-focused technical support experience is a plus • Experience in JSON, HTML, and Python • Ability to inspect and diagnose issues in web applications, mobile applications, and data-intensive applications • Experience using Zendesk, Jira, and Salesforce is a plus • Strong analytical and problem-solving ability • Excellent organizational skills • Excellent verbal and written communication • Experience authoring training documentation • Ideally located within the EST or PST time zone

🏖️ Benefits

• Equity grants • 401(k) plan with employer matching • 16 weeks of paid parental leave • Wellness benefits • Commuter benefits match • Paid time off • Paid sick leave • Medical benefits • Dental benefits • Vision benefits • 11 paid holidays • Disability insurance • Basic life insurance • Family-forming assistance • Mental health program • Flexible paid time off/vacation for salaried roles • 80 hours of paid sick time per year for salaried roles • Comprehensive benefits and perks including premium healthcare and wellness expense reimbursement

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