QA & Product Support Engineer

Job not on LinkedIn

🔥 3 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $80k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Pinnacle

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1998

🤝 B2B

🏢 Enterprise

👥 HR Tech

B2B • Enterprise • HR Tech

Pinnacle is a company that provides an AI-driven coaching platform called Pascal, designed to offer personalized support and career guidance for managers and employees. Integrating seamlessly with tools like Slack and Teams, Pascal helps organizations enhance leadership effectiveness, navigate difficult conversations, and plan career development through ongoing feedback and tailored coaching strategies. With a focus on continuous development, Pinnacle aims to empower high-performing teams by delivering actionable insights and enhancing communication within organizations.

📋 Description

• Own software quality, release readiness, and business adoption for development deliverables • Learn project scope, requirements, intended behavior, and business and technical risk • Define risk-based functional, regression, integration, and end-to-end test strategies • Approve or hold tested commits before promotion to production and explain release decisions • Evaluate and prioritize defects by severity and business impact • Analyze modules, integrations, and data flows to identify root causes and recurring problems • Recommend and implement improvements to testing practices, release procedures, automation, and team standards • Build automated end-to-end tests and pipeline checks • Advise the development team on testability, risk, and release sequencing • Advise business Owners on deliverable workflows, technical risks, limitations, and options • Design and deliver training, walkthroughs, guides, and demos for business users • Assess adoption, identify gaps and workarounds, and recommend workflow or product changes • Convert Owner feedback and requests into prioritized recommendations, feature requests, and bug reports • Diagnose and fix bugs and make feature changes directly in the codebase • Verify fixes and features in production and determine whether further changes or retraining are needed • Provide larger changes to the development team with analysis, reproduction steps, and recommended approaches • Work across the H&S Energy Intranet and connected systems • Own stage testing and release-readiness decisions for deployments from stage.hnsenergy.com to intranet.hnsenergy.com

🎯 Requirements

• Bachelor's degree in Computer Science or a related field, or equivalent practical experience • 2+ years of professional software development experience • Working proficiency in TypeScript or JavaScript, React, and SQL • Hands-on experience designing test plans and test cases, running functional and regression tests, and logging defects clearly • Experience reading, diagnosing, and modifying code written by others • Experience making safe bug fixes and feature changes in an existing codebase • Familiarity with Git, GitHub, code review, and staged deployment workflows • Experience training or supporting non-technical business users on software • Strong analytical and requirements skills • Sound independent judgment and ability to prioritize competing demands • Ability to learn the listed technology environment quickly • Preferred: experience with enterprise or low-code platforms such as Salesforce • Preferred: experience building or testing business workflows, intake logic, or data-processing pipelines • Preferred: prior liaison experience between technical teams and business stakeholders • Preferred: Playwright or similar end-to-end testing tools and CI/CD pipelines such as GitHub Actions • Preferred: production application support, issue triage, and closure tracking • Preferred: familiarity with Python, Supabase or PostgreSQL, Snowflake, AWS, or business-system integrations

🏖️ Benefits

• Fully remote work • Flexible standard work schedule with after-hours and weekend coverage as needed • Reasonable accommodation for individuals with disabilities

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