Tier 1 Support Technician

🔥 11 minutes ago

🇺🇸 United States – Remote

💵 $43.7k - $50k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

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Prime Robotics

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🏭 Manufacturing

📦 Logistics

🛍️ eCommerce

💰 Venture Round on 2022-02

Manufacturing • Logistics • eCommerce

Prime Robotics is a company specializing in automation solutions for logistics and manufacturing industries. They offer a range of robotic systems designed to enhance efficiency and precision in operations, such as goods-to-person logistics, automated material handling, and customized workflow solutions. Their technologies include advanced robotics like pallet and shelf-moving autonomous mobile robots (AMRs), aimed at improving handling and operational capabilities in a variety of sectors.

📋 Description

• Provide technical support for the robot fleet, including AMRs, AGVs, and robotic arms • Document and escalate complex issues with detailed logs and clear notes • Communicate clearly with customers during outages and high-pressure situations • Write and maintain knowledge base articles from resolved issues • Turn repeat problems into clear, step-by-step procedures • Perform other duties as reasonably required by the company

🎯 Requirements

• 2+ years in technical support, help desk, or customer-facing troubleshooting • Business-fluent English • Eligible to work in the United States • Available Monday through Friday, 11:00 a.m. to 8:00 p.m. Mountain Time • Comfortable with Microsoft Teams and Microsoft Office • Reliable internet and a quiet workspace • Strong writing skills • Ability to explain a technical fix at a customer level • Calm and clear under pressure when a customer’s operation is down • Familiarity with command-line Linux is a plus • No visa sponsorship available

🏖️ Benefits

• Employer-subsidized medical, dental, and vision insurance plans • Health Savings Account (HSA) and Flexible Spending Account (FSA) options for eligible employees • 401(k) retirement savings plan • Dedicated vacation and sick leave • Hands-on experience with cutting-edge robotics technology • Collaborative culture • Opportunity to contribute to transformative technology in a fast-growing industry

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