Desktop Support Analyst I

🔥 15 hours ago

🏄 California – Remote

🏄 California – Remote

💵 $22 - $28 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

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Vituity

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1975

🏥 Healthcare

🤝 B2B

Healthcare • B2B

Vituity is a physician-owned and -led partnership focused on acute care services and clinical operations. The organization positions itself as a leader in acute care innovation and is committed to transforming healthcare with a patient-first approach, uniting clinicians and employees across backgrounds to serve hospitals and patients. The provided text emphasizes clinical leadership, career opportunities, and organizational priorities like privacy and fraud awareness.

📋 Description

• Field and thoroughly document Service Desk tickets related to PC hardware, printer/MFP hardware, PC/VoIP phone peripherals, Microsoft Windows, Microsoft Office, VMware virtual desktop products, Apple iOS, Adobe Acrobat, and Java • Provide backup telephone support for Service Desk Technicians • Install and maintain business software as assigned • Manage and complete Service Desk projects, including hardware and software deployments, monthly security patching, and cloud applications • Use internal and external knowledge bases and other resources to resolve technical issues before escalation • Provide second-level support for Service Desk Technicians

🎯 Requirements

• 4-year degree or equivalent experience required • 2 to 4 years’ experience in Desktop support\Service desk required • Working knowledge of fundamental operations of relevant software, hardware, and other technology equipment • CompTIA A+ or comparable industry-recognized certification required • ITIL Foundation training preferred • HDI Certifications preferred • Classes relating to Service Delivery or application-specific certifications preferred • 4-year degree in relevant field preferred • 4 years of experience in IT preferred • Office 365 Certification preferred • Owner and expert on one or more minor applications used at Vituity • Willingness to work overtime, nights, and weekends as required • Ability to remain productive during slow times, multitask effectively during busy times, and exercise patience and professionalism during stressful situations • Knowledge of and compliance with all Vituity IT operational and security policies and standard operating procedures • Full knowledge of admin functions with Office 365 • Working knowledge of Active Directory and Exchange • Working knowledge of Active Directory and its interface with Office 365 • Self-starter able to manage small projects • Able to support applications used at the primary work location, including virtual desktops and billing applications where applicable

🏖️ Benefits

• Monthly wellness events and programs such as yoga, HIIT classes, and more • Trainings to help support and advance your professional growth • Team building activities such as virtual scavenger hunts and holiday celebrations • Flexible work hours • Opportunities to attend Vituity community events including LGBTQ+ History, Día de los Muertos Celebration, Money Management/Money Relationship, and more • Superior health plan options • Dental, Vision, HSA/FSA, Life and AD&D coverage, and more • Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6% plus discretionary profit-sharing contributions (eligible January following 18 months of service) • Generous paid time off starting 3-4 weeks’ annually • Student Loan Refinancing Discounts • Professional and Career Development Program • EAP and travel assistance included • Wellness program • Annual corporate Success Sharing bonus program based on the company’s annual performance • Purpose-driven culture focused on improving the lives of our patients, communities, and employees

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