Analyst II, Product Technical Support

🔥 2 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $27 - $46 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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FIS

WebsiteLinkedInAll Job Openings

10,000+ employees

💳 Fintech

🏦 Banking

🤝 B2B

💰 $8G Post IPO debt on 2025-05

Fintech • Banking • B2B

FIS is a global financial technology company that provides payments, banking, asset management and related software and services to financial institutions, merchants and partners. Its technology powers mobile banking, processes payments and asset management transactions (the company cites processing $40 trillion on its asset management technology), accepts hundreds of payment methods across more than 125 countries, and supports banks with risk, compliance and back-office systems. FIS primarily sells enterprise-grade financial technology to other businesses and financial institutions and operates worldwide.

📋 Description

• Oversee incidents and requests from identification through resolution • Gather incident information through client conversations and self-service support tools • Communicate progress and updates to clients and internal stakeholders • Conduct initial assessments, triage, and research for basic incidents • Coordinate service desk and support resources • Route incidents beyond the immediate scope to specialized personnel • Execute against established SLAs and meet response and resolution commitments • Document resolutions and contribute to the knowledge base • Communicate recurring challenges and patterns to upper-level professionals • Recommend enhancements to systems, processes, and workflows • Work independently under general supervision to support departmental goals • Achieve operational targets by adjusting or recommending improvements to systems and processes

🎯 Requirements

• Practical knowledge of incident and request management • Ability to gather incident information through client conversations and self-service support tools • Knowledge of software products and infrastructure components • Ability to conduct initial assessments, triage, and research for basic incidents • Ability to coordinate service desk and support resources and route incidents to specialized personnel • Ability to execute against Service Level Agreements (SLAs) • Strong documentation and knowledge-base contribution skills • Ability to identify recurring challenges and patterns • Ability to recommend enhancements to systems, processes, and workflows • Practical knowledge and demonstrated competence gained through a combination of advanced education and relevant experience

🏖️ Benefits

• Competitive compensation • Equal opportunity employment • Drug testing for US positions following a conditional offer • Reasonable accommodation requests reviewed case-by-case