Senior Technical Support Engineer – Embedded Linux, RTOS

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

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Avenga

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

🏭 Manufacturing

🏥 Healthcare

💰 Private equity on 2017-02

Consulting • Manufacturing • Healthcare

Avenga is an international technology and software engineering company that combines consulting, product development, and digital transformation services to help enterprises solve complex business and societal challenges. With over 6,000 professionals across multiple countries and decades of experience, Avenga delivers custom software, cloud, and integration solutions while supporting clients across industries and providing talent acquisition and career development services internally.

📋 Description

• Provide advanced technical support to customers developing embedded systems, IoT devices, and real-time software solutions • Investigate, troubleshoot, and resolve complex issues involving embedded Linux, RTOS, hardware platforms, development tools, and software applications • Analyze hardware, operating system, and application software interactions to identify root causes • Set up, configure, and maintain laboratory environments reproducing customer systems and technical issues • Use development tools, IDEs, compilers, and debugging utilities to investigate customer environments • Perform root cause analysis related to operating systems, device drivers, networking, system performance, and hardware-software integration • Collaborate with engineering, product management, and development teams to investigate defects and improve product reliability • Communicate directly with customers and provide troubleshooting guidance • Support customers through implementation, integration, maintenance, and optimization • Manage technical escalations and coordinate internal stakeholders for timely resolution • Document investigations, troubleshooting procedures, root causes, and resolutions • Develop technical documentation, troubleshooting guides, and support materials • Provide technical guidance, mentoring, and training to less experienced Customer Support Engineers • Participate in discussions with engineering, product management, sales, and cross-functional teams • Own complex technical investigations and drive issues to resolution • Contribute to improvements in support processes, engineering practices, and customer experience

🎯 Requirements

• Bachelor's or Master's degree in Computer Science, Engineering, or a related technical field • 8–12 years of professional experience working with RTOS, embedded Linux, and related development technologies • Strong knowledge of embedded Linux environments and Linux distributions, including Debian and CentOS • Hands-on experience with development tools, compilers, and IDEs, including Eclipse, Eclipse-based IDEs, and Visual Studio Code • Strong understanding of C/C++, Python, and Rust • Experience with GCC and Clang toolchains • Experience troubleshooting and debugging complex software and hardware issues in real-time embedded environments • Understanding of cloud-based applications, SaaS architectures, and related cloud technologies • Experience with DevOps practices, CI/CD pipelines, Docker, Kubernetes, and Git, GitHub, or GitLab • Experience with Linux and Windows host environments • Familiarity with PowerPC, Intel, ARM, RISC-V, and multi-core systems • Strong understanding of TCP/IP, multicast, and routing • Fluent English • Nice-to-have: 3–5 years of customer-facing technical support or engineering experience • Nice-to-have: experience with Makefiles, device drivers, BSP, hardware design, hardware-software integration, virtualization, cloud infrastructure, NFV, OpenStack, DPDK, DPI, SDN, security-enhanced Linux, network security, VoIP, mentoring, technical training, or technical support leadership

🏖️ Benefits

• Equal opportunities regardless of race, ethnicity, gender identity, sexual orientation, disability, age, religion, or any other characteristic • Respectful and inclusive work environment • Fully remote work arrangement