Senior Project Team Support Engineer

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

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• No salary listed.

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FUJIFILM Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1934

🏭 Manufacturing

🏥 Healthcare

Manufacturing • Healthcare • Electronics

FUJIFILM Corporation is a global company established in 1934, operating in diverse fields including healthcare, electronics, and imaging. As a total healthcare company, FUJIFILM develops a wide range of businesses in prevention, diagnosis, and treatment. Additionally, the company focuses on environmental sustainability through improved industrial efficiency, while also capturing and preserving memories through film and photography, enriching emotional lives and human connections.

📋 Description

• Process and manage turnover-to-service audits from internal teams • Manage and administer MI service operational applications, including Automate, Control, XTAM, and SecureLink • Manage backend reporting to assist with license compliance • Manage billable projects handled by the TAC • Maintain and manage multiple Salesforce queues supporting TAC goals • Work with Sales and internal teams to pass profitable opportunities from TAC • Assess hardware, software, and network issues on customer systems and provide repair solutions through remote troubleshooting, diagnostic evaluations, and routine inspections • Provide advanced product module and sub-module support to Customer Support Engineers and other staff • Liaise with engineering development and support staff to analyze malfunctions requiring engineering action • Assist with escalations and deliver results to staff members • Collaborate with internal and external groups to solve complex technical issues and develop innovative solutions • Document problems and solutions in the product knowledge database • Help develop troubleshooting guides, bulletins, software files, and related product resources • Maintain compliance with regulatory and quality requirements • Participate in customer site visits as necessary • Maintain expert knowledge of medical imaging products and related technologies through continuous education • Travel on short notice or overnight as required to work on customer systems • Work cross-functionally and perform other assigned duties • Meet team KPIs, customer satisfaction goals, support availability and case-handling targets, timely case closures, project schedules, and training completion requirements • Comply with company policies, U.S. FDA medical device regulations, ISO 13485 requirements, and applicable laws and standards

🎯 Requirements

• Minimum of 7 years of industry-related professional experience • ConnectWise Certification for Automate • Advanced working knowledge of current network technologies • Working knowledge of Windows OS, including Microsoft Server 2012, 2016, 2019, and 2022+ • Working knowledge of networking, SQL Server, and Oracle • Advanced knowledge of Synapse workflows and implementations • Advanced knowledge of Synapse application front end • Advanced knowledge of medical informatics hardware, VMWare, and storage solutions • Experience with clinical data transfer protocols and interfaces, including HL7 and DICOM • Industry-specific technical certifications such as Microsoft, VMWare, or Cisco certifications • Security+ certification or equivalent • Ability to achieve results and meet goals in a fast-paced team environment • Superior communication and interpersonal skills and excellent phone manner • Ability to make independent decisions based on technology data and product knowledge • Excellent organizational and multitasking skills • Ability to comply with U.S. FDA medical device regulatory requirements, ISO 13485, and applicable laws, regulations, and standards • Ability to pass vendor credentialing requirements for access to hospitals and facilities • Ability to sit 75–100% of applicable work time • Ability to use hands and fingers to manipulate items, including keyboards, up to 100% of applicable work time • Ability to stand, talk, and hear for 75% of applicable work time • Ability to lift and carry up to 10 pounds for up to 20% of applicable work time • Occasional travel up to 10% may be required

🏖️ Benefits

• Dynamic, flexible work environment • Continuous education and training opportunities • Vendor credentialing support as required for facility access • COVID-19 vaccination accommodation for qualifying medical or sincerely held religious beliefs or other legally required exemptions • Equal opportunities in compensation, benefits, and training

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