Tech Support Engineer

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

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• Just posted.
• Jobs at this company usually fill in 32 days.
• No salary listed.

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FUJIFILM Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1934

🏭 Manufacturing

🏥 Healthcare

Manufacturing • Healthcare • Electronics

FUJIFILM Corporation is a global company established in 1934, operating in diverse fields including healthcare, electronics, and imaging. As a total healthcare company, FUJIFILM develops a wide range of businesses in prevention, diagnosis, and treatment. Additionally, the company focuses on environmental sustainability through improved industrial efficiency, while also capturing and preserving memories through film and photography, enriching emotional lives and human connections.

📋 Description

• Provide remote technical support for HCUS customers • Provide level-one support across FUJIFILM product lines • Open cases and thoroughly document reported issues • Remotely troubleshoot and resolve Synapse product issues • Assess and clear monitor alarms • Provide customers with timely responses • Troubleshoot third-party hardware, software, and network-related issues sold or supported by FUJIFILM • Answer and facilitate incoming customer calls • Communicate effectively with customers and document interactions in cases • Work cross-functionally with other Synapse teams and products • Monitor TAC phone system wallboards and maintain proper statuses • Maintain documentation accuracy and consistency, positive customer survey results, timely case and project completion, and training completion • Meet yearly goals and team-defined metrics • Work outside normal business hours, overtime, holidays, and participate in an on-call rotation • Undertake short-notice overnight travel to customer systems when needed • Acquire knowledge to become a TAC Subject Matter Expert in a discipline within two years • Maintain case workload within 10% of peer median • Keep case backlogs at or below 25 cases unless approved by management • Adhere to company quality and regulatory compliance requirements

🎯 Requirements

• Trade School Certification, 2 Year Degree, or Industry Experience Equivalent • Superior communication and interpersonal skills • Excellent phone manner • Ability to achieve results and meet goals in a fast-paced, team environment • Ability to make independent decisions based on interpretation of technology data and product knowledge • Excellent organizational and multi-tasking skills • Preferred: Industry-specific certifications in relevant technical background, including Microsoft, VMware, and Cisco certifications • Knowledge of Windows OS, including Microsoft Server 2012, 2016, 2019, 2022+ • Knowledge of networking, SQL Server, and/or Oracle • Knowledge of medical informatics architecture, VMware, and storage solutions • Knowledge of clinical data transfer protocols and interfaces, including HL7 and DICOM • Ability to sit up to 75–100% of applicable work time • Ability to use hands and fingers to feel and manipulate items, including keyboards, up to 100% of applicable work time • Ability to stand, talk, and hear for 75% of applicable work time • Occasional travel of up to 10% may be required • Must work outside normal business hours, overtime, holidays, and participate in an on-call rotation • Must comply with applicable U.S. FDA medical device regulatory requirements, ISO 13485 standards, and other applicable laws, regulations, and standards • Must be willing to test periodically for COVID-19 and wear a face covering indoors as required • Vendor credentialing and facility vaccine requirements must be followed where applicable

🏖️ Benefits

• Flexible environment • Training, mentorship, and assigned trainings • Overtime pay for work outside normal business hours, weekends, and holidays • On-call rotation compensation (amount not specified) • Occasional business travel • Reasonable accommodation during the application and selection process • Equal opportunities in compensation, benefits, training, hiring, promotion, and advancement

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