Technical Services Engineer

🕒 September 29

🇺🇸 United States – Remote

💵 $100k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 23%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 47 days.
• Jobs at this company usually fill in 22 days.
• Reposted once.

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HealthEdge

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

HealthEdge is a company that specializes in providing advanced solutions for healthcare payers through its HealthRules Solutions Suite. This suite includes a comprehensive digital claims administration processing system, care management workflow solutions, and payment integrity solutions, which aim to enhance operational efficiency and improve quality of care for health plans. By leveraging integrated technology and automation, HealthEdge helps health plans eliminate data silos, increase payment accuracy, and elevate member experience, thereby transforming the healthcare landscape for better collaboration and accessibility.

📋 Description

• Monitor, triage, and resolve production incidents across all severity levels • Meet established SLA response and resolution targets • Perform real-time incident analysis and communicate status updates to customers and stakeholders • Coordinate emergency production fixes and hotfix deployments with Engineering and Infrastructure teams • Serve as the primary escalation point for complex issues from L1 Support • Conduct root cause analyses using logs, auditing data, and system diagnostics • Troubleshoot application, database, and configuration-layer issues • Analyze application logs, stack traces, and error reports to identify defects • Document findings and provide technical recommendations to Product and Development teams • Write and execute complex SQL/T-SQL queries • Perform backend data corrections, updates, migrations, and cleanup activities • Support change management processes, including CAB approvals and production data fixes • Validate and maintain data integrity across environments • Support customer configurations across QA, UAT, Training, and Production environments • Manage configuration synchronizations and GUID consistency between environments • Administer user provisioning, access controls, and role-based permissions • Partner with Product, Development, Infrastructure, DBA, DevOps, and customer-facing teams • Prepare detailed escalation packages and drive resolution efforts • Participate in customer calls for issue verification and resolution discussions • Act as a direct technical contact for enterprise customers • Provide incident and resolution communications, customer-facing summaries, and technical updates • Support demonstrations, validations, and issue review meetings • Automate repetitive support activities and develop scripts and tools • Implement process improvements and build proactive monitoring and alerting capabilities

🎯 Requirements

• 4–6 years of experience supporting enterprise software applications in a Technical Support, Production Support, or Technical Services environment • Experience troubleshooting complex production issues across application and database layers • Strong SQL development and data analysis experience • Ability to work independently and manage competing priorities in a fast-paced environment • Proven ability to communicate effectively with technical and non-technical stakeholders • SQL Server / T-SQL • C# / .NET Framework / .NET Core • ASP.NET Core • REST APIs and SOAP Web Services • SSIS • SQL Server Agent • IIS / Windows Server • Application Log Analysis • Jira, ServiceNow, Confluence, and Git / Source Control • Bachelor's degree in Computer Science, Information Systems, Information Technology, Healthcare Informatics, or a related technical discipline is preferred • Candidates may be required to undergo a pre-employment criminal background check

🏖️ Benefits

• Full-time, permanent employment • Remote work environment • May require travel dependent on company needs • Reasonable accommodations for individuals with disabilities • Equal opportunity employer committed to workforce diversity

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