Technical Services Engineer

🔥 4 minutes ago

🇺🇸 United States – Remote

💵 $100k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

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HealthEdge

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

HealthEdge is a company that specializes in providing advanced solutions for healthcare payers through its HealthRules Solutions Suite. This suite includes a comprehensive digital claims administration processing system, care management workflow solutions, and payment integrity solutions, which aim to enhance operational efficiency and improve quality of care for health plans. By leveraging integrated technology and automation, HealthEdge helps health plans eliminate data silos, increase payment accuracy, and elevate member experience, thereby transforming the healthcare landscape for better collaboration and accessibility.

📋 Description

• Monitor, triage, and resolve customer production service requests across priority levels • Ensure compliance with response and resolution timeframes and prevent SLA breaches • Perform real-time incident analysis and provide status updates to customers and stakeholders • Coordinate emergency production fixes and hotfixes with development and infrastructure teams • Conduct root cause analysis for critical and high-priority production issues • Investigate intermittent and non-reproducible issues using logs, audit tables, and environment analysis • Perform technical investigations across application, database, and configuration layers • Analyze application logs, error traces, and stack traces • Provide investigation findings and code snippets to development teams • Write and execute complex SQL queries for investigation and data analysis • Perform backend data corrections, migrations, and cleanup • Manage data correction scripts through CAB approval and change management • Support application configurations across QA, UAT, Training, and Production environments • Handle configuration synchronization, user provisioning, access management, and role-based permissions • Act as the primary escalation point from L1 for complex production issues • Manage GCPROD tickets with the Product team • Collaborate with CFT, DBA, Product, Infrastructure, and DevOps teams • Serve as the direct point of contact for enterprise customers • Communicate incident status and resolution findings professionally • Participate in and initiate customer calls and demonstrations • Identify and drive automation initiatives • Develop automation scripts for routine data corrections and validations • Implement process improvements to reduce ticket volume and resolution time • Build monitoring and alerting mechanisms for proactive issue detection

🎯 Requirements

• Bachelor’s degree, preferably in Computer Science, Information Systems, Information Technology, or a healthcare-related field, from an accredited university required • 4–6 years of experience in Technical Services and Support managing enterprise applications • Experience with SQL Server / T-SQL • Experience with C# / .NET Framework / Core • Experience with ASP.NET Core / Web API • Experience with REST APIs / SOAP Web Services • Experience with SSIS / SQL Server Agent • Application log analysis • Jira / ServiceNow • Confluence • Git / source control • Windows Server / IIS • Healthcare IT domain knowledge • Self-directed and able to work without supervision • Highly organized • May be required to complete a pre-employment criminal background check

🏖️ Benefits

• Remote work environment • May require travel dependent on company needs • Reasonable accommodations for individuals with disabilities • Equal opportunity employer committed to workforce diversity