Human Resources Shared Services Partner

🔥 0 minutes ago

🌪️ Oklahoma – Remote

🌪️ Oklahoma – Remote

💵 $52.4k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👩‍👩‍👧‍👦 Human Resources (HR)

🚫👨‍🎓 No degree required

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Hyatt

WebsiteLinkedInAll Job Openings

10,000+ employees

🍽️ Food & Beverage

✈️ Travel

🛒 Retail

Food & Beverage • Travel • Retail

Hyatt is a global hospitality company that operates a range of hotels, resorts, and vacation properties. Known for its commitment to providing exceptional guest experiences, Hyatt offers various accommodation options, from luxury to more affordable stays. The company also focuses on sustainability and community engagement, ensuring responsible business practices in the hospitality sector.

📋 Description

• Serve as the first point of contact for employee and manager HR inquiries • Respond to questions about HR policies, benefits, pay, PTO, employment verification, organizational changes, and HR programs • Identify, triage, and escalate complex issues to HR Business Partners, HR Generalists, HR Operations, or Centers of Excellence • Manage the centralized HR inbox, ServiceNow queues, and other intake channels • Receive, prioritize, route, document, and track colleague and manager requests • Coordinate onboarding, employee status changes, transfers, promotions, reporting relationship updates, organizational changes, and offboarding • Initiate and track onboarding workflows, documentation, communications, and orientation logistics • Process termination and separation transactions and monitor completion with Payroll, IT, Security, and other stakeholders • Complete HRIS updates and workflow requests • Support payroll-related inquiries and transaction processing • Coordinate employment verification requests, letters, and standard HR documentation • Process employee transactions including new hires, transfers, promotions, reporting relationship changes, organizational updates, personal data changes, compensation actions, and separations • Ensure colleague data accuracy, maintain electronic personnel files, and perform audits of employee records and HR transactions • Generate and distribute standard HR reports and support ad hoc reporting requests • Support FAQs, knowledge articles, self-service resources, process documentation, and operational improvements • Deliver timely, professional, solution-oriented support while maintaining confidentiality of sensitive employee information

🎯 Requirements

• 2 years of HR, employee service, customer service, shared services, or related experience • Strong customer service, communication, and problem-solving skills • Experience working with HR systems and case management tools preferred • Experience in an HR Shared Services or HR Operations environment preferred • Knowledge of employee lifecycle processes and HR policies preferred • Associate’s or Bachelor's degree in Human Resources, Business Administration, or related field preferred • PHR, SHRM-CP, or equivalent HR certification preferred • Experience with ServiceNow, ADP, Oracle HCM, or similar HR technology platforms preferred • Ability to meet Hyatt remote IT requirements • High-speed internet service required; permitted broadband technologies include DSL, Cable, and Fiber-Optic • Ability to maintain confidentiality and comply with company policies, data privacy requirements, and applicable employment regulations

🏖️ Benefits

• Remote work arrangement • High-speed internet service required for remote work • Broadband technologies allowed: DSL, Cable, and Fiber-Optic • Hyatt core values and equal employment opportunity protections