Training and Quality Assurance Specialist

Job not on LinkedIn

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $23 - $25 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 QA Engineer (Quality Assurance)

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Learning Network

WebsiteLinkedInAll Job Openings

201 - 500 employees

📚 Education

☁️ SaaS

Education • SaaS

Learning Network is an education services organization that combines people, technology, and instructional expertise to offer online courses, a learning management platform, and comprehensive student support. The organization provides enrollment management, curriculum and instruction, assessment, and marketing and communications to grow student, parent, and educator communities. Learning Network emphasizes integrity, commitment, and community while delivering an award‑winning curriculum, an intuitive learning platform, and full-service enrollment and academic support.

📋 Description

• Evaluate customer interactions and work products against operational standards and service expectations • Complete observation forms documenting areas for improvement and areas exceeding expectations • Design, update, and deliver onboarding and continuous training modules • Deliver objective, timely, and constructive coaching feedback • Identify performance trends and operational gaps and create targeted learning interventions and recommendations for leadership • Maintain organized quality and training records • Conduct QA evaluations on calls, emails, chats, and tickets • Facilitate live and asynchronous training sessions, skill-building webinars, and refresher workshops • Translate QA audit insights into gap analyses, training, coaching, job aids, and asynchronous learning modules • Facilitate coaching sessions and develop actionable improvement plans with employees • Resolve evaluation disputes while maintaining fairness, consistency, and objective learning outcomes • Track quality trends and training completion rates and prepare performance summaries for leadership • Collaborate with departments to build and maintain SOPs based on quality trends • Conduct calibrations across employees, levels, and departments • Maintain confidentiality regarding employee performance and customer data

🎯 Requirements

• Bachelor’s degree or equivalent combination of education and experience (required) • 3+ years experience in a contact center/customer service environment (phone, chat, email) (required) • Demonstrated experience providing quality feedback, coaching, training, or performance support (required) • Exceptional written/verbal communication, adult learning facilitation, analytical thinking, active listening, and conflict resolution skills • Proficient in Mac OS, Google Workspace, QA software, Learning Management Systems (LMS), presentation tools, and Asana • Ability to complete onboarding milestones and maintain a 90% calibration alignment score within 60 days • Ability to pass required background checks • Fixed schedule of 8:30 a.m.–5:30 p.m. Mountain Time, year-round • Immediate responsiveness throughout the workday via phone, chat, Zoom, email, and internal systems • No concurrent work during scheduled hours; outside employment must not interfere and must be approved in writing in advance • Private, professional, distraction-free remote workspace with reliable high-speed internet

🏖️ Benefits

• Medical, dental, and vision employee coverage for as little as $1 each per month • Personal paid time off in addition to major holidays • Short-term disability insurance, long-term disability insurance, life insurance, and AD&D insurance 100% paid by the employer • 401(k) with employer contributing a dollar-for-dollar match of employee contributions up to 6% of employee earnings