Director of Engineering – Quality and Engineering Delivery

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Ledgebrook

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

💸 Finance

💳 Fintech

💰 Series B on 2024-09

Finance • Fintech • Insurance

Ledgebrook is a tech-enabled E&S managing general agent (MGA) that provides wholesale brokers with a fast and efficient quoting experience. With a focus on speed and technology-driven underwriting solutions, Ledgebrook utilizes advanced modeling and analytics to deliver quotes rapidly and enhance broker submissions. The company offers various insurance products, including general liability, professional liability, and excess casualty coverage, ensuring tailored solutions for specific client needs.

📋 Description

• Build and grow a high-performing engineering team across QA, support and engineering operations • Manage the recruiting, onboarding/offboarding and ongoing team development while fostering technical excellence • Mentor team members through technical challenges, support their continuous growth, and support their career growth • Establish a culture of accountability, continuous improvement, customer focus, and operational excellence • Own the product quality assurance strategy, tooling, frameworks, and quality standards • Lead the QA organization responsible for test automation, release validation, regression testing, and quality governance • Drive a shift-left quality culture across engineering teams • Establish quality KPIs including defect escape rates, test coverage, release quality, and customer-reported issues • Partner with engineering leadership to ensure quality is embedded throughout the SDLC • Lead technical support and escalation management functions. Establish support processes, service levels, escalation paths, and operational reporting • Drive root cause analysis and remediation efforts that improve platform stability and resilience • Identify recurring customer issues and drive systemic improvements that reduce support burden • Build data-driven operational reviews that help leadership make informed decisions • Create transparency around engineering performance and improvement opportunities

🎯 Requirements

• 10+ years of experience in software engineering, quality assurance, Devops, technical operations, or related roles • 5+ years managing engineering teams responsible for QA, support, reliability or engineering operations • Strong understanding of software development lifecycles, Agile methodologies, CI/CD, cloud infrastructure, and modern engineering practices • Experience implementing engineering metrics programs and using data to drive organizational improvements • Proven success leading cross-functional operational initiatives involving engineering, product, infrastructure, and customer-facing teams • Experience building and scaling operational processes within SaaS, enterprise software, or technology organizations • Strong stakeholder communication and management skills

🏖️ Benefits

• Full remote flexibility and asynchronous work culture • Unlimited PTO and fully paid sick leave • Comprehensive health benefits, including medical, dental, and vision coverage, plus HSA and FSA options • Additional financial protection and retirement benefits, including a 401(k), company-paid life insurance, and disability coverage • A high degree of ownership, autonomy, and the opportunity to help build and shape a growing company • The chance to make a meaningful impact while working alongside an ambitious, high-performing team • Exposure to the challenges and opportunities of a fast-growing startup environment