Solutions Engineer

🕒 July 10

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ModSquad

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2007

🤖 Artificial Intelligence

Customer Support Outsourcing • Content Moderation • Artificial Intelligence

ModSquad is a company specializing in intelligent customer support and outsourcing solutions. They provide a wide range of services including multi-language customer support, technical support, and CRM tool integration. ModSquad excels in data security, safety, and compliance, offering advanced solutions such as their patent-pending Cubeless secure workplace platform. Alongside their human expertise, they incorporate artificial intelligence and automation to optimize services and exceed customer satisfaction goals. ModSquad is particularly focused on areas like content moderation, trust and safety, community management, and maintaining high customer satisfaction rates. Their areas of specialization include gaming, e-commerce, retail, technology, and crypto. They blend human expertise with cutting-edge technology to offer tailored solutions that enhance customer experiences and operational effectiveness.

📋 Description

• Lead client engagements from discovery through delivery — owning the technical implementation, the client relationship, and the outcome • Design and build solutions across the partner ecosystem, including configurations, integrations, and AI-powered workflows • Translate client needs into technical specifications • Build and deploy AI-powered workflows • Document what you build — implementation guides, integration specs, workflow diagrams • Manage issues and escalations with a systems mindset • Support pre-sales conversations when your technical perspective adds value

🎯 Requirements

• 3–5 years of experience implementing and administering SaaS platforms in client-facing roles • Hands-on experience with CX platforms (Zendesk, Zoom Contact Center, or similar) and workflow automation tools (Workato, Zapier, Make, or similar) • Working knowledge of APIs, JSON, and systems integration • Real experience building and deploying AI-powered workflows • Strong client communication skills • Documentation habits that make the next person's job easier • A systems thinker who solves for root causes, not just immediate symptoms

🏖️ Benefits

• Competitive benefits • Professional development opportunities • Work for a growth company with amazing clients and awesome colleagues