
201 - 500 employees
🤝 B2B
🏛️ Government
📡 Telecommunications
B2B • Government • Telecommunications
Mpathic is a contact center company that integrates empathy with technology to assist premium companies and public sector stakeholders in modernizing their customer service operations. With a focus on customer reliability and empathetic communication, Mpathic helps build brand loyalty and credibility through advanced contact center technology. Established in 2020, Mpathic emerged from Virtual Service Operations during the pandemic, offering comprehensive Contact Center as a Service (CCaaS) solutions, including omnichannel stand-alone contact centers and customer support staff augmentation. The company employs a U. S. -based workforce across 42 states, known for achieving high First Call Resolution rates and a strong commitment to client values and principles.
🔥 0 minutes ago
🇺🇸 United States – Remote
💵 $65 - $80 / hour
⏰ Full Time
🟡 Mid-level
🟠 Senior
🧑💻 Full-stack Engineer
👻 Ghost score 5%
Where this job comes from
Posted on Mpathic's careers page, not through a job board
First seen by Remote Rocketship 0 minutes ago

201 - 500 employees
🤝 B2B
🏛️ Government
📡 Telecommunications
B2B • Government • Telecommunications
Mpathic is a contact center company that integrates empathy with technology to assist premium companies and public sector stakeholders in modernizing their customer service operations. With a focus on customer reliability and empathetic communication, Mpathic helps build brand loyalty and credibility through advanced contact center technology. Established in 2020, Mpathic emerged from Virtual Service Operations during the pandemic, offering comprehensive Contact Center as a Service (CCaaS) solutions, including omnichannel stand-alone contact centers and customer support staff augmentation. The company employs a U. S. -based workforce across 42 states, known for achieving high First Call Resolution rates and a strong commitment to client values and principles.
• Design, develop, test, and deploy web-based applications and services • Build and maintain front-end and back-end software components • Develop and maintain APIs and integrations with client and third-party systems • Participate in application architecture and technical design discussions • Write unit and integration tests and maintain code quality • Troubleshoot production issues, perform root-cause analysis, and implement long-term fixes • Collaborate with stakeholders to gather, clarify, and refine business requirements • Provide estimates and status updates on assigned work • Write clean, maintainable, and documented code • Participate in code reviews and contribute to engineering best practices • Follow secure coding practices and protect sensitive client, financial, and personal data • Support cloud-hosted applications, CI/CD pipelines, and deployment processes • Coordinate with partner and contract developers on shared projects • Evaluate emerging technologies and recommend improvements • Assist with AI and automation initiatives • Contribute to technical documentation and knowledge sharing • Track and submit time according to Mpathic and client billing requirements • Perform other related duties as assigned
• Bachelor's degree in Computer Science, Software Engineering, Mathematics, Electrical Engineering, Information Systems, or a related field, or equivalent professional experience • 5–10 years of professional software development experience • Experience developing full-stack web applications in a production environment • Strong proficiency in at least one modern back-end technology: .NET/C#, Node.js, Java, or Python • Experience with modern front-end frameworks such as React, Angular, or Vue.js • Experience developing and consuming RESTful APIs • Experience with SQL and relational database design • Proficiency with Git or similar source control • Experience working in Agile or Scrum development environments • Understanding of application security fundamentals, including authentication, authorization, and data protection • Strong problem-solving and analytical skills • Excellent written and verbal communication skills, including with non-technical audiences • Reliable high-speed internet and a secure, distraction-free remote workspace • Must be at least 18 years of age and reside in the United States • Must provide proof of eligibility to legally work in the United States • Must be willing and able to clear all required background checks • Preferred: experience with Microsoft Azure or AWS cloud services • Preferred: experience with fintech, payments, education technology, or government-funded programs • Preferred: experience with AI, machine learning, or LLM integrations • Preferred: experience building automation workflows and system integrations • Preferred: experience with Docker • Preferred: knowledge of DevOps practices and CI/CD pipelines • Preferred: familiarity with PCI, SOC 2, HIPAA, or FERPA • Preferred: experience in startup, consulting, or fast-growth environments
• Structured training and real coaching • Clear path to advancement for high performers • Team culture that values effort, integrity, and growth • Meaningful work supporting organizations that impact real people • Reasonable accommodations available upon request
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