Sales Engineer

🔥 6 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

💸 Sales Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NICE

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1991

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

SaaS • Artificial Intelligence • Telecommunications

NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.

📋 Description

• Work closely with Sales on discovery calls, technical deep dives, demos, and proofs of concept • Act as a trusted advisor bridging technology and business value • Lead discovery and solutioning across NiCE's Customer Service Automation portfolio • Uncover customer pain points and identify opportunities involving AI-driven Intelligent Virtual Agents, Knowledge Management, Analytics, Intelligent Routing, and Digital Engagement • Deliver customized demos and presentations that communicate a vision for exceptional customer experience • Craft differentiated responses to RFIs and RFPs • Design and execute proofs of value demonstrating real-world value and accelerating deal velocity • Track market trends, competitive positioning, and emerging technologies across AI, digital, analytics, and cloud platforms • Provide technical expertise and upskill adjacent teams on AI

🎯 Requirements

• 7+ years in a solutions engineering, pre-sales, or sales architecture role engaged in planning and executing complex enterprise software sales • 7+ years of consulting or customer engagement experience • 5+ years of contact center experience with deep familiarity of the CCaaS landscape • Proven track record delivering best-in-class solutions with strong work examples • Strong JavaScript programming and scripting skills • Hands-on experience with conversational AI, chatbots, virtual agents, or low-code automation platforms • Familiarity with knowledge management, asynchronous messaging, and omnichannel engagement solutions • Experience with enterprise SaaS architecture, APIs, and integrations • Working knowledge of HTML, JavaScript, CSS, DOM, and browser developer tools • Comfortable leveraging AI-assisted coding tools and vibe coding techniques to rapidly prototype and iterate on solutions • Strong business acumen and ability to connect technology to revenue and profit outcomes • Analytical problem-solving, presentation, and storytelling skills • Ability to identify root causes and apply creative thinking • Ability to manage multiple priorities and deliverables across concurrent client engagements • Bachelor's degree in a related technology field; MBA preferred (nice to have) • Experience with NiCE, Cognigy, or comparable CCaaS/conversational AI platforms (nice to have)

🏖️ Benefits

• Fast-paced, collaborative, and creative work environment • Learning and growth opportunities • Endless internal career opportunities across multiple roles, disciplines, domains, and locations • Equal opportunity employment