Service Desk Support Analyst

Job not on LinkedIn

🔥 0 minutes ago

❄️ Minnesota – Remote

❄️ Minnesota – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

NMDP

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1987

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

NMDP is a nonprofit organization (formerly Be The Match) that operates the national blood stem cell donor registry and coordinates cell therapy to treat blood cancers and other blood disorders. It recruits and registers donors, matches donors to patients, facilitates transplants, provides patient support and financial assistance, conducts and funds clinical research and trials, and leads advocacy and fundraising to expand access to life‑saving cell therapies.

📋 Description

• Provide technology support and troubleshooting for NMDP-supplied hardware and software • Serve as the single point of contact for issues and service requests from NMDP Network Partners and business colleagues • Respond to telephone, voicemail, and online requests in accordance with service levels and documented processes • Record and track incoming incidents and requests in the NMDP Service Desk • Own tickets throughout their lifecycle and keep customers informed of progress • Coordinate escalation of issues to second-level support teams • Troubleshoot hardware and software problems and restore normal service operation quickly • Provision accounts, assign group memberships, and reset PINs and passwords for NMDP applications • Create and deliver user and account credentials for new applications and services • Perform daily systems administration and end-user account provisioning • Represent the Information Technology Department to NMDP network partners and business colleagues • Perform other duties as assigned

🎯 Requirements

• Advanced user-level knowledge of Windows 10/11 or macOS • Intermediate experience with Microsoft Office and other business productivity software • Understanding of user account management and directory services with Active Directory • Bachelor’s degree in computer science, Management Information Systems, or related field; or associate degree in information systems or related field plus two years of related work experience • Alternatively, a bachelor’s degree in another field plus at least one year of related work experience; or an associate degree in another field plus at least three years of experience • Four years of related work experience may substitute for degree requirements • Ability to manage multiple, rapidly changing priorities • Strong interpersonal communication and organizational skills • Ability to work independently and as part of a team • Strong analytical and creative problem-solving skills • Excellent customer service skills • Must exemplify NMDP Standards • Preferred: one or more years supporting Windows workstations in a business environment • Preferred: experience installing, configuring, backing up, and supporting Windows workstations • Preferred: experience troubleshooting or upgrading RAM, drivers, BIOS, and other PC components

🏖️ Benefits

• Medical, dental, and vision benefits • Life and disability benefits • Accident, critical illness, and hospital benefits • Well-being benefits • Legal benefits • Identity theft benefits • Pet benefits • Retirement plan • Paid time off and holidays • Leave benefits • Incentive plans for eligible employees • Fully remote, work from home opportunity