Plumbing & HVAC Office Manager, Customer Service, Dispatch

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $1.6k / month

⏰ Full Time

🟢 Junior

🟡 Mid-level

📋 Administrative Assistant

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Offshore Launch

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

🤝 B2B

☁️ SaaS

🤖 Artificial Intelligence

B2B • SaaS • Artificial Intelligence

Offshore Launch is a company that provides AI-powered virtual assistant services to help businesses offload administrative tasks and streamline their operations. By leveraging global talent, Offshore Launch offers significant cost savings, operational efficiencies, and fosters a productive work environment where local teams can focus on high-impact work. Their unique approach includes embedding experienced career professionals into client teams, coupled with ongoing training and AI tools to enhance performance.

📋 Description

• Answer and book service calls, emergency calls and estimates • Build and manage technicians’ daily schedules and reroute them for emergencies • Keep customers updated on technician arrival times • Make post-job customer calls and follow up on open estimates according to the SOP • Sell and renew maintenance memberships • Track jobs from booking through completion and invoicing • Flag stuck, on-hold or at-risk jobs • Invoice customers, collect payments, maintain current receivables and assist with financing applications • Handle permits, certificates of insurance, licenses and technician paperwork • Prepare accurate payroll every pay period • Send the owner weekly reports on calls, booking rate, job completion, backlog, AR aging and memberships • Maintain accurate field service software records • Support hiring and onboarding and manage office staff as the company grows

🎯 Requirements

• 2+ years in office management, dispatch, customer service or operations coordination, ideally in plumbing, HVAC or other home services • Hands-on experience with Housecall Pro, ServiceTitan, Jobber or a similar platform • Excellent spoken English and a confident, warm phone presence • High drive and high attention to detail • Ability to juggle phones, schedules and follow-ups simultaneously • Availability to work US Eastern business hours

🏖️ Benefits

• Guaranteed annual bonus of one month's salary • Performance-based annual bonus up to 1.5x one month's salary contingent on quarterly performance scores • Comprehensive health benefits, including dependents: health, life, vision and dental insurance • 16 days PTO