Benefits Specialist

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👩‍👩‍👧‍👦 Human Resources (HR)

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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OneSource Virtual

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2008

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 Series B on 2015-06

Consulting • Healthcare • Logistics

OneSource Virtual is a leading provider of business process as a service (BPaaS) solutions tailored for Workday customers. They specialize in automating administrative tasks related to payroll, benefits administration, and finance & accounting services. With a strong focus on accuracy and proactive support, OneSource Virtual helps organizations maximize their Workday investment, enabling them to reclaim internal resources and streamline processes through expert services and innovative technology.

📋 Description

• Support the Employee Services Team using Workday, case management, knowledge base, and contact center technologies and processes • Provide Tier 1 and Tier 2 support for Workday access/navigation, benefits, and general HR inquiries • Respond accurately and promptly to written and telephone inquiries • Research and provide responses using the knowledge base • Escalate unresolved inquiries to the Account Manager or Pod Manager • Provide professional and timely service for internal audit requests • Participate in work intake reviews to automate audit activities and reporting • Communicate audit-related issues to leadership • Participate in ongoing functional-area training • Build partnerships within the department and organization • Identify and document process improvement or automation opportunities • Meet or exceed performance standards • Perform other duties assigned by the Manager

🎯 Requirements

• High school diploma required • 2 years of related experience and/or training • Knowledge of employee benefits, COBRA, and other federal/regulatory requirements • Proficient PC skills, including Microsoft Office, Outlook, and HRIS • Effective communication skills via telephone, email, and in-person • Ability to work independently and as part of a team • Ability to adapt and maintain a positive attitude • Strong interpersonal and professionalism skills • Punctuality and adherence to a set schedule, with extra hours as needed • Ability to work in a fast-paced, demanding environment and manage sensitive, confidential issues • Analytical, research, and follow-up skills • Ability to multitask • Bachelor's degree preferred

🏖️ Benefits

• Values-based culture • Upward mobility • Professional development opportunities • Opportunities to learn and share ideas • Creative collaboration and innovative thinking encouraged

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