Enterprise Support Engineer – West Coast

🔥 25 minutes ago

🇺🇸 United States – Remote

💵 $115k - $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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OpenRouter

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

💼 Consulting

📣 Marketing

🤖 Artificial Intelligence

Consulting • Marketing • Artificial Intelligence

OpenRouter is a platform providing a unified interface for interacting with various large language models (LLMs). It focuses on delivering better prices and uptime without the need for subscriptions. The platform supports multiple AI tasks and showcases models like Mistral Small 3 and DeepSeek R1 Distill Qwen 32B, which are designed for fast performance and high accuracy. OpenRouter also features gaming and coding tools that enhance usability across different sectors such as marketing, finance, and education.

📋 Description

• Own technical resolution for inbound enterprise inquiries and incidents • Perform code-level debugging and determine when to escalate to core Engineering • Analyze logs, stack traces, and API usage patterns to identify the source of errors • Create minimal reproduction scripts using TypeScript, Python, or curl • Assess technical severity and business impact to prioritize high-stakes issues • Provide technical data for Quarterly Business Reviews, including latency analysis, token usage optimization, and error rate reporting • Communicate clear updates during service disruptions to executive and developer stakeholders • Convert investigations into public documentation, internal troubleshooting playbooks, and automated remediation tools • Channel recurring customer friction points and feature requests to Product and Engineering teams • Act as the technical anchor and voice of enterprise customers

🎯 Requirements

• 3–5+ years of experience in an external-facing support role within a B2B SaaS or API-first environment • Deep familiarity with RESTful APIs, HTTP status codes, Server-Sent Event streaming, OAuth, Bearer tokens, Postman, or cURL • Ability to read, interpret, and debug code in at least one common programming language, such as Python, TypeScript/Node.js, Go, or Java • Experience querying logging and monitoring platforms such as Datadog, Grafana, Cloudflare logs, or GCP Cloud Logging • Basic proficiency with SQL or similar query languages • Ability to support West Coast business hours and customers • Familiarity with Large Language Model mechanics and model providers is a bonus • Previous experience supporting high-throughput, low-latency systems is a bonus • Familiarity with Zendesk or similar tools and Slack is a bonus

🏖️ Benefits

• Equity • Remote work arrangement • Support for West Coast business hours