Senior Technical Support Engineer

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $80k - $100k / year

⏰ Full Time

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Ping Identity

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 $35M Series F - Ping Identity on 2014-09

Consulting • Healthcare • Logistics

Ping Identity is a leading provider of identity and access management (IAM) solutions, delivering secure, scalable, and flexible identity services for enterprises and large organizations. The company offers cloud and on-premises platforms (including PingOne and Helix AI-powered capabilities) to manage authentication, access, orchestration, fraud prevention, and decentralized identity across customers, employees, and third parties. Ping Identity focuses on reducing fraud, improving user experiences, and supporting complex deployment needs for sectors like government, financial services, healthcare, retail, and media.

📋 Description

• Serve as dedicated engineers for premium customers • Set up troubleshooting sessions and regularly speak with customers by phone • Investigate and reproduce issues in a lab environment • Manage customer expectations and ensure SLAs are met • Follow up with customers by phone, email, and internet meeting systems • Contribute to the knowledge base • Understand and follow business processes • Share knowledge, onboard, and support other engineers • Participate in rotating on-call coverage across the global team • Support a global customer base on a varied schedule

🎯 Requirements

• Excellent understanding of how SaaS applications and supporting SaaS solutions operate • Troubleshoot web-based applications through HTTP tracing tools and log analysis in browsers and application servers • Knowledge of Single Sign On (SAML, OAuth, OpenID, WS-Fed & JWT) • Understanding of PKCE (Proof Key for Code Exchange) and biometric integration • Knowledge of Lightweight Directory Access Protocol and Directory Services, PKI, X.509 certificates • Knowledge of Internet Protocols (HTTPS/SSL/TLS) • Networking knowledge including Load Balancers, Firewalls, IP, and DNS • Linux-based and Windows server OS management • Excellent communication skills and organization • Experience working in high-pressure environments • Experience with React, Angular, or Vue is a plus • Containerized Infrastructure: Docker / Kubernetes • API Management including Postman / cURL • Web-application servers such as Apache, IIS, NGINX, Tomcat, WebSphere, and WebLogic • Identity & Access Management or Federation experience with CA SiteMinder/IdentityMinder, IBM Identity and Access Manager, Oracle Access Manager • User Provisioning (SCIM) • Cloud Services such as Azure, O365, AWS, Google

🏖️ Benefits

• Flexible, collaborative work environment • Company culture that empowers you to do your best work • Employee Resource Groups • Regular company and team bonding events • Competitive benefits and perks • Global volunteering and community initiatives • Generous PTO & Holiday Schedule • Parental Leave • Progressive Healthcare Options • Retirement Programs • Opportunity for Education Reimbursement • Commuter Offset (Specific locations)