Content Developer, QA, Learning Development

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $200k - $250k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 QA Engineer (Quality Assurance)

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Polymarket

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

₿ Crypto

🎲 Gambling

💸 Finance

Crypto • Gambling • Finance

Polymarket is a prediction market platform that enables users to wager on the outcomes of various events, including political elections, sports contests, and cryptocurrency price movements. Operating as a decentralized betting service, it allows participants to buy and trade shares in event outcomes, providing a unique way to engage with and speculate on future scenarios. Polymarket combines elements from both traditional markets and blockchain technology, creating an innovative environment for users to make predictions and potentially profit from their insights.

📋 Description

• Define the QA scorecard and run weekly audits across human and AI conversations • Calibrate scoring monthly with in-house and BPO teams • Build an AI-assisted QA program that reviews a larger share of conversations and drives action • Own the help center, internal knowledge base, macros, and AI-agent knowledge inputs and prompts • Design and run onboarding and ongoing training for in-house agents and BPO partners • Track ramp time and maintain consistent standards across teams • Translate QA failure patterns into training modules, updated content, or process changes • Build compliance review into QA workflows for regulated interactions and report results • Hire, develop, and manage specialists across QA, content, and L&D

🎯 Requirements

• 6 or more years working in QA, knowledge management, or L&D inside a support organization, with real ownership over outcomes • Track record of building at least one of QA, content, or L&D from scratch, and demonstrated ability to raise the standard on the others • Experience running programs across both in-house and outsourced teams, including calibration sessions and holding BPO partners to internal quality standards • Strong writing skills for help center articles and training materials • Hands-on experience with QA platforms, an LMS, and a help center CMS • Ability to track QA scores, ramp time, deflection rates, and CSAT impact, and report on them clearly • Experience managing and developing a team of specialists • Direct experience with AI-assisted or agentic QA tools (plus) • Background in fintech, crypto, or a regulated support environment where compliance review is part of the QA process (plus)

🏖️ Benefits

• Competitive salary & equity • Unlimited PTO • Full Health, Vision, & Dental coverage • 401k match • Hardware setup: new MacBook Pro, big display, & accessories