
51 - 200 employees
☁️ SaaS
🏢 Enterprise
🤖 Artificial Intelligence
SaaS • Enterprise • Artificial Intelligence
Serval is an enterprise SaaS company that provides an AI-powered service management (ITSM) platform designed to automate employee requests, onboarding/offboarding, just-in-time access, incident/change/problem management, and other repetitive support work. The platform uses AI agents, background agents, and an “Automation Opportunity Finder” to analyze historical ticket data, draft deterministic workflows, and suggest or publish automations while preserving enterprise-grade security, governance, and auditability. Serval integrates with existing ITSMs (ServiceNow, JSM, Freshservice), supports bidirectional sync, and emphasizes code-based, admin-approved workflows for safe automated actions. The company raised a $150M Series C at a $3B valuation led by Sequoia (per provided information).
🔥 14 hours ago
🏄 California – Remote
💵 $350k - $400k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
🧑💼 Account Executive
👻 Ghost score 0%
Where this job comes from
Posted on Serval's careers page, not through a job board
First seen by Remote Rocketship 14 hours ago
Still open on Serval's site. Checked 59 minutes ago.

51 - 200 employees
☁️ SaaS
🏢 Enterprise
🤖 Artificial Intelligence
SaaS • Enterprise • Artificial Intelligence
Serval is an enterprise SaaS company that provides an AI-powered service management (ITSM) platform designed to automate employee requests, onboarding/offboarding, just-in-time access, incident/change/problem management, and other repetitive support work. The platform uses AI agents, background agents, and an “Automation Opportunity Finder” to analyze historical ticket data, draft deterministic workflows, and suggest or publish automations while preserving enterprise-grade security, governance, and auditability. Serval integrates with existing ITSMs (ServiceNow, JSM, Freshservice), supports bidirectional sync, and emphasizes code-based, admin-approved workflows for safe automated actions. The company raised a $150M Series C at a $3B valuation led by Sequoia (per provided information).
• Own the full federal sales cycle from account planning and opportunity identification through procurement, award, and expansion • Build relationships with senior IT, Security, and mission leaders across agencies • Advise customers on AI automation and IT modernization • Navigate federal acquisition, budget cycles, funding sources, and procurement paths • Build and manage reseller, systems integrator, and channel-partner relationships • Deliver demos and business cases tied to mission outcomes, cost savings, and workforce efficiency • Partner with security and product teams on the federal compliance roadmap • Create repeatable federal sales playbooks covering territory strategy, partner model, pricing, and contract structure • Represent Serval at federal industry events, agency briefings, and conferences • Maintain forecasting and Salesforce pipeline hygiene • Work with founders, product, and security teams to define the public-sector go-to-market
• 6+ years of full-cycle B2B SaaS sales experience • At least 3–4 years selling directly into federal agencies • Consistent top-tier attainment • Proven track record closing federal software deals • Experience navigating 6–18 month procurement cycles, contract vehicles, and partners • Established network across federal IT, Security, or modernization leadership • Expertise in at least one area: Federal Civilian, DoW, or IC • Working knowledge of federal acquisition processes, budget cycles, FedRAMP, and NIST • Strategic account planning and multi-threading across program offices and stakeholders • Executive communication, presentation, negotiation, and storytelling skills • High-agency approach in unstructured environments • Willingness to travel regularly to customer sites and events • Active security clearance or eligibility to obtain one preferred • Experience as an early/founding federal seller, or selling IT service management, identity, security, or automation platforms preferred • Experience with FedRAMP or agency ATO processes preferred • Experience at an early-stage, high-growth startup preferred • President’s Club, top 10%, or rapid promotions preferred
• Meaningful early-stage equity • Comprehensive health coverage • Flexible PTO • Daily lunches and snacks • Onsite gym access • Regular team events and offsites • Growth opportunities with an experienced team and investors
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