Payroll Representative

Job not on LinkedIn

🔥 0 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧾 Payroll

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Staples Promotional Products

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📣 Marketing

🛍️ eCommerce

🛒 Retail

Marketing • eCommerce • Retail

Staples Promotional Products is a company that specializes in providing customized promotional merchandise to enhance brand identity and marketing efforts. They offer a wide range of products, including custom apparel, drinkware, electronics, bags, office essentials, and more. By helping businesses to personalize items such as apparel and tech accessories, Staples Promotional Products enables organizations to create a strong brand presence and foster customer engagement. With their 24-hour production service, they cater to urgent promotional needs and focus on quality, upfront pricing, and customer satisfaction. Staples Promotional Products aims to build brand love and deliver effective promotional solutions to businesses globally.

📋 Description

• Process ServiceNow requests from HR Services, business partners, and field Payroll Administrators while meeting SLAs • Manage payroll and time and attendance queues, monitor tickets, close completed submissions, and flag workload or processing concerns • Maintain direct deposit information, investigate inquiries, process ACH reversals, and resolve daily ACH kickbacks • Process retro merit payments, payroll adjustments, overpayments, and daily off-cycle payments per state requirements • Process termination pay per state laws and company policy • Enter PTO/UTO, update schedules, correct punches, and maintain Kronos attendance records • Answer payroll and time and attendance questions, resolving or escalating issues as needed • Maintain accurate payroll and time and attendance records in line with HR policies and procedures • Train new and existing field management on time and attendance processes • Partner with HR, HR Services, Kronos, and stakeholders to escalate issues, share trends, and review best practices • Analyze complex payroll issues to identify root causes and corrective actions • Run queries, audits, HR Connect reports, Kronos reports, and genies to validate data and support projects or requests • Complete special projects assigned by department management

🎯 Requirements

• High school diploma or GED • 3+ years of payroll processing and administration experience, including multi-state federal and state payroll requirements • Experience using payroll software and Microsoft Office, including Excel, Word, and Outlook • Strong attention to detail and commitment to accurate, timely work • Effective written and verbal communication skills with a customer-focused approach • Sound problem-solving skills and ability to analyze complex payroll issues • Strong organization, prioritization, and time-management skills • Ability to work independently, manage a high-volume and complex caseload, and identify when escalation is needed • Collaborative approach to working with cross-functional partners • Integrity and discretion when handling confidential associate and payroll information • Preferred: experience with ADP, Paychex, or SAP • Preferred: advanced Excel experience, including creating and manipulating complex spreadsheets • Preferred: experience using Oracle HCM or Kronos, including navigating systems and troubleshooting issues • Preferred: experience with international payroll regulations and processes

🏖️ Benefits

• Inclusive culture with associate-led Business Resource Groups • Flexible PTO (22 days) • Holiday Schedule (7 observed paid holidays) • Online and Retail Discounts • Company Match 401(k) • Physical and Mental Health wellness programs