Principal Site Reliability Engineer – Temp to Hire

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $165k - $185k / year

⏳ Contract/Temporary

🔴 Lead

⛑ DevOps & Site Reliability Engineer (SRE)

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Tandem Diabetes Care

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🏭 Manufacturing

🔧 Hardware

Healthcare • Manufacturing • Hardware

Tandem Diabetes Care is a medical device company that designs and manufactures insulin pumps and automated insulin delivery systems powered by its Control-IQ+ predictive algorithm. Its products, including the t:slim X2 and Tandem Mobi, integrate with continuous glucose monitors and compatible smartphones, support remote software updates, and are accompanied by mobile and cloud-based applications, training, and 24/7 support to help people manage insulin therapy.

📋 Description

• Lead day-to-day production support, including intake, triage, prioritization, escalation, queue health, and change execution • Establish consistent support practices across a distributed team, including shift handoffs, ticket quality standards, and ownership of open issues • Lead incident management end-to-end, including incident command, stakeholder communication, and blameless postmortems with corrective actions tracked to closure • Coordinate response to production security incidents with Security teams • Own on-call strategy, rotation design, escalation paths, alert tuning, and tooling such as PagerDuty and New Relic • Build runbooks that standardize responses and enable first-line resolution • Define and own SLIs and SLOs for critical services • Reduce MTTD and MTTR through instrumentation, alerting, diagnostics, and automation • Convert recurring support burden into permanent fixes, automation, or documentation • Maintain technology currency and lifecycle management for production platforms, including cloud services, Kubernetes clusters, operating systems, runtimes, and infrastructure components • Own business continuity and disaster recovery readiness, including backup and recovery strategies, recovery testing, failover capabilities, runbooks, and RTO/RPO objectives • Lead infrastructure automation with Terraform • Eliminate toil and reduce manual operational work through automation • Add reliability guardrails to CI/CD pipelines, including automated rollback, change-risk checks, and progressive delivery • Maintain production systems according to regulatory and compliance requirements and ensure audit readiness • Maintain business continuity and disaster recovery documentation and evidence • Partner with Security, Quality, and Compliance teams on regulatory compliance, audits, and remediation • Grow SRE and DevOps engineers through pairing, design and code review, and incident debriefs • Promote documentation-first communication across distributed, multi-time-zone teams • Partner with software engineering, QA, and architecture to embed reliability and operability into development • Inform capacity planning and scaling strategy with the Test team • Introduce proactive resilience testing such as game days • Align business continuity and disaster recovery capabilities with application requirements and recovery objectives • Support cloud cost optimization, including rightsizing, reserved capacity, and observability spend governance • Ensure work complies with Privacy/HIPAA and other regulatory, legal, and safety requirements

🎯 Requirements

• Demonstrated experience leading production support and incident management for production systems, including incident command during high-severity events • Strong grounding in SRE principles: SLIs/SLOs, blameless postmortems, toil reduction, and reliability engineering • Experience owning on-call strategy, including rotation design, alert tuning, and escalation • Expertise with Terraform or comparable IaC at scale, including module design, state management, and policy-as-code guardrails • Hands-on experience building CI/CD pipelines with reliability guardrails using GitHub Actions, Octopus Deploy, or Azure DevOps • Deep experience with at least one major cloud platform: AWS, Azure, or GCP • Experience with Docker and Kubernetes • Working knowledge of observability tooling such as Prometheus, Grafana, Datadog, CloudWatch, or ELK/OpenSearch • Experience designing and testing disaster recovery, including backup/restore, failover, and RTO/RPO validation • Working knowledge of cloud security and compliance practices, including IAM, network segmentation, encryption, vulnerability and patch management, and cloud cost optimization • Proficiency in at least one scripting or programming language, such as Python, Go, or Bash • 10+ years in Site Reliability Engineering, DevOps, or infrastructure engineering • 2+ years mentoring or technically leading other engineers, including remote, offshore, or contracted engineers • Experience in FDA and ISO regulated industries and agile methodologies preferred • B.S. in Computer Science or equivalent combination of education and applicable job experience, including technical school training and certifications; demonstrated production experience weighs more heavily than degree • Relevant cloud certifications preferred • Must be authorized to work for any employer in the U.S.; employer cannot sponsor or take over sponsorship of an employment visa

🏖️ Benefits

• Equipment for the role will be provided • Training will occur virtually • Competitive compensation package including bonus • Robust benefits package • Tandem-sponsored benefits contingent upon conversion from temporary to regular full-time status • Equal opportunity and inclusive workplace • Joyful workplace celebrating achievements and supporting well-being