Operations and Administrative Coordinator

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The Hello Team

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2021

🏥 Healthcare

🛡️ Insurance

📦 Logistics

Healthcare • Insurance • Logistics

The Hello Team is a B2B provider of structured offshore hiring and managed workforce solutions. They recruit, hire, and operate dedicated nearshore and offshore teams across 30+ countries, offering remote staffing, BPO services, answering services, and call center build-outs with on-the-ground recruiting, U. S. -based operational oversight, training, and real-time workforce management. The company emphasizes accountability, performance monitoring, and cultural alignment for clients in healthcare, insurance, real estate, professional services and other sectors.

📋 Description

• Recruit, onboard, and manage drivers • Schedule and coordinate driver routes, including afternoon and evening runs • Monitor driver attendance, punctuality, route progress, and phone usage • Manage driver tracking and camera-monitoring systems, including phone-use alerts • Handle calls and inquiries from parents, customers, and drivers • Coordinate driver updates, schedule changes, replacements, and operational communications • Follow up with mechanics on vehicle repairs and maintenance • Enter and maintain driver, customer, address, and route information in company software • Prepare and process payroll accurately and on time • Prepare invoices and manage collections and payment follow-ups • Resolve customer and parent concerns related to transportation services • Maintain accurate operational records and ensure daily transportation activities run smoothly • Perform other duties related to the position as assigned

🎯 Requirements

• Proficient level of English (written and spoken) • Excellent communication, collaboration, and email correspondence skills • Experience in Administrative Support, Operations, or Customer Service-related roles • Experience using Asana, Monday.com, or similar project management platforms • Familiarity with CRM, tracking, scheduling, or similar business software • Strong organizational, problem-solving, and follow-up skills • Ability to manage multiple priorities in a fast-paced and deadline-driven environment • Self-motivated with the ability to work independently and follow established processes • Quick learner with the ability to adapt to new systems and workflows • Professional, dependable, coachable, and accountable with excellent attendance • Creative, resourceful, and proactive with an out-of-the-box mindset • Proficiency with Microsoft Office (Word, Excel, Outlook), and standard business tools (email, spreadsheets, document management) • Availability to work 6:30 AM–2:30 PM Eastern Time (New York) • Interested in long-term career opportunities • Reliable computer (Windows 10 or newer), two monitors, and stable high-speed internet • Professional home workstation capable of supporting uninterrupted remote work • Familiarity with QuickBooks for basic financial and administrative functions – preferred • Experience with payroll, invoicing, collections, and/or administrative tasks – preferred

🏖️ Benefits

• 100% remote work • Great work environment with potential for growth • Full-time position with 40 hours weekly • Long-term opportunity