Cloud Systems Engineer – Site Reliability

🕒 September 18

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $110k - $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⛑ DevOps & Site Reliability Engineer (SRE)

👻 Ghost score 23%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TherapyNotes, LLC

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51 - 200 employees

Founded 2010

💼 Consulting

⚖️ Legal

🏥 Healthcare

Consulting • Legal • Healthcare

TherapyNotes, LLC is a comprehensive practice management system designed specifically for behavioral health professionals, including psychologists, therapists, psychiatrists, and social workers. The platform offers an array of features such as scheduling, telehealth, electronic health records (EHR), billing, and a client portal, all integrated into a secure and user-friendly software solution. TherapyNotes aims to streamline clinical workflows, enhance patient care, and reduce administrative burdens for mental health practices, supporting them with dedicated customer service and continuous innovation based on user feedback.

📋 Description

• Own and continuously improve Datadog usage across metrics, logs, traces, dashboards, monitors, alerts, and service-level views • Design, implement, and maintain high-availability, high-throughput, data- and compute-intensive critical systems supporting a growing 24×7 SaaS platform • Partner with service owners to define and improve reliability through SLIs, SLOs, error budgets, actionable alerting, and operational-readiness practices • Participate in and drive incident management, including incident command or technical response, triage, service restoration, escalation, communication, documentation, root cause analysis, and corrective actions • Investigate infrastructure and application issues using metrics, logs, distributed traces, and code-level context • Improve deployment safety and service resilience through automated validation, recovery and rollback capabilities, reliability testing, and failure-mode analysis • Ensure newly introduced systems are supportable and maintainable by development and operations • Provide escalated technical guidance and support to technology teams • Provide on-call coverage for production support and other duties as required • Ensure systems and operational activities comply with security, HIPAA, and operating policies • Eliminate repetitive operational toil using Bash, PowerShell, Python, or Ansible • Manage infrastructure as code using Terraform/OpenTofu and configuration automation using Ansible

🎯 Requirements

• BS degree in Information Systems, Engineering, or equivalent experience • 5+ years of engineering experience in Systems Engineering, Cloud or Platform Engineering, DevOps, Software Engineering, and/or SRE • Experience designing and operating production systems using cloud-based compute, storage, networking, and containerization technologies; Azure and Kubernetes preferred • Strong Linux systems and networking fundamentals, with experience troubleshooting complex distributed systems in production • Expertise with an observability platform; Datadog experience strongly preferred • Experience with Prometheus, Grafana, New Relic, or equivalent platforms is also valuable • Experience with scripting and operational automation using Bash, PowerShell, or Python, along with infrastructure-as-code and configuration-management practices • Experience participating in production on-call rotations, incident response, root cause analysis, and post-incident improvement • Experience working in Agile/DevOps environments and operating production services using ITSM practices where applicable • Prior software development experience—or experience investigating application behavior through code, logs, and distributed traces—is a plus

🏖️ Benefits

• Employer sponsored health, dental, vision, life, and disability insurance • Retirement plan with company contribution • Annual company profit sharing • Personal development/training budget • Open, collaborative work environment • Extensive 2-week onboarding plan • Comprehensive mentorship program

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