Federal Developer – AWS, Amazon Connect

Job not on LinkedIn

🔥 1 hour ago

🇺🇸 United States – Remote

💵 $110k - $170k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

☁️ Cloud Engineer

👻 Ghost score 0%

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Thunder

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

💼 Consulting

🏢 Enterprise

☁️ SaaS

💰 Series A on 2024-12

Consulting • Enterprise • SaaS

Thunder is a Salesforce consultancy that modernizes service, revenue, and data operations to strengthen customer relationships and drive measurable results. They deliver service transformation (omnichannel contact center and case management), revenue transformation (pipeline-to-payment processes and revenue operations), and data & AI transformation (data foundations for AI, automation, and smarter decisions). Thunder offers managed services and technologies across AWS (including Amazon Connect), Salesforce Clouds (Service Cloud, Experience Cloud, Marketing Cloud, Sales Cloud, Revenue Cloud, Tableau), ElevenLabs/ElevenAgents, Slack, and Gov Cloud. They focus on industries where operational excellence matters: Federal Government, High Technology, Consumer & Business Services, Travel & Hospitality, Manufacturing, and Media. Thunder emphasizes outcome-first, Salesforce-native implementations, lean federal modernization, Agentforce accelerators, and 300+ customers with 750+ Salesforce certifications.

📋 Description

• Architect and build AWS Connect infrastructure using service-oriented architecture and AWS core services • Develop CloudFormation automation scripts, serverless functions, and cloud integrations • Analyze business processes and translate them into Amazon Connect standalone and AWS-integrated Salesforce solutions • Collaborate with cross-functional teams on AWS and Salesforce integrated projects • Stay current with AWS and Salesforce releases and leverage new features • Design and deploy autonomous self-service workflows using Amazon Connect Agentic CX Designer and Contact Flows • Orchestrate multi-step task completion, API integrations, and escalation to Salesforce Service Cloud Voice agents • Prototype and integrate speech-to-speech voice AI architectures using Amazon Nova 2 Sonic, Amazon Bedrock, Lex, and Contact Lens • Manage conversational application version control, testing, and automated deployment pipelines using the ACXD SDK and AWS CloudFormation/CDK

🎯 Requirements

• Must be located in the United States • U.S. Citizenship is required • Ability to obtain a Public Trust clearance • At least one AWS Associate-level certification • AWS Certified Developer - Associate • AWS Certified Solutions Architect - Associate • Salesforce certifications are a plus, including Salesforce Certified Platform Developer I and Salesforce Consultant Certifications • Experience with APEX development and Salesforce platform customization • Familiarity with Agile development methodologies, DevOps practices, and CI/CD pipelines • Experience designing and deploying Service Cloud Voice with Amazon Connect, including AWS-provided and Partner Telephony/BYOT models • Contact Flow design for Partner Telephony, including mapping CTR/Contact Attributes to Salesforce Voicecall records • Experience with real-time transcription integration, Contact Lens, and real-time agent assist • Experience building custom Lightning Web Components for Omni-Channel and voice call record layouts • Experience or strong foundational interest in Amazon Connect Agentic CX Designer or other agentic framework architectures • Hands-on exposure to speech-to-speech AI models or generative voice AI implementations • Familiarity with programmatic conversational lifecycle management using the ACXD SDK • Fluency in English, written and verbal

🏖️ Benefits

• Variable/incentive pay (quarterly bonuses) • Stock options • Medical, Dental, Vision, and Employer-Paid Life/Disability Insurance • Mentorship, certifications, and hands-on professional development opportunities • Remote work • Flexible PTO with a 2-week minimum • Generous leave policies • People-first workplace flexibility

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