HR Operations Coordinator

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $19 - $31 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

👩‍👩‍👧‍👦 Human Resources (HR)

🚫👨‍🎓 No degree required

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US Anesthesia Partners

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2012

💼 Consulting

🏥 Healthcare

⚕️ Healthcare Insurance

Consulting • Healthcare • Healthcare Insurance

US Anesthesia Partners is a leading provider of comprehensive anesthesia services, dedicated to delivering exceptional patient care and operational excellence. Founded by a team of forward-thinking anesthesiologists, USAP specializes in various anesthesiology areas including cardiovascular care, obstetrics, and pediatrics. With a network of thousands of clinicians and hundreds of facility partners across the nation, they serve over two million patients annually, aiming to redefine the standards of quality in anesthesia services.

📋 Description

• Serve as the first point of contact for USAP Associate inquiries and internal HR Workday transaction requests via phone, email, or ticket • Document cases in the case management system and sort or grade them by complexity tier • Answer routine Tier I HR and Workday questions using the knowledgebase and searchable HR resources • Escalate complex Tier II and Tier III questions and transaction requests to the appropriate support queue • Follow up on escalated requests as needed • Resolve inquiries promptly to support target service levels • Educate Associates on self-service opportunities • Contribute updates to standard operating procedures for HR programs, processes, and policies • Raise issues, escalate concerns, and advocate for improvements to HR policies, programs, and processes • Maintain adherence to HR policies concerning PHI, PII, and data • Share knowledge and participate in efforts to increase the value of HR Operations

🎯 Requirements

• High School Diploma or GED equivalent required • Associate’s/Bachelor’s degree preferred • Two (2) years of HR operations experience optional but preferred • One (1) year of experience in a customer service environment optional but preferred • Ability to remain empathetic and customer-oriented in a fast-paced environment • Strong communication skills in listening, speaking, and writing • Strong organizational skills and attention to detail • Ability to quickly search for and locate information in online resources • Results-oriented and able to consistently meet service level targets • Fast learner with a strong desire to learn • Ability to adhere to policy when maintaining confidential information • Ability to navigate HR systems such as Case Management, Knowledge Management, and Workday • Ability to meet the physical requirements of the job, with or without reasonable accommodation • Must be able to perform occasional standing and walking, frequent sitting and hand or finger movement, and verbal and written communication • US Anesthesia Partners does not hire candidates residing in California, Hawaii, or Alaska

🏖️ Benefits

• Quarterly bonus eligibility • Equal employment opportunities • Reasonable accommodations for individuals with disabilities