Business Solutions Consultant – Leave & Disability

🔥 4 minutes ago

🇺🇸 United States – Remote

💵 $70.5k - $88.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Voya Financial

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1998

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

Voya Financial is a leading financial services company that provides a wide range of retirement, investment, and insurance products to help individuals, families, and institutions plan, invest, and protect their future. With a focus on retirement savings and workplace benefits, Voya connects benefits and savings to simplify financial experiences and enhance financial security. The company is committed to making a positive difference by serving others through its unique culture, and has been recognized for its values and customer-centric approach. Voya also engages in initiatives like the Voya Behavioral Finance Institute for Innovation to further its mission of transforming financial care in the workplace.

📋 Description

• Serve as a strategic partner to Claims Operations, Product, Technology, Compliance, Training, and Operational Readiness teams • Draft, maintain, and govern operational process documentation • Oversee standard claim communications • Participate in system testing and release readiness activities • Manage compliance notifications and business process improvements • Create and update SOPs, job aids, process maps, workflows, operational guides, and training materials • Create and distribute huddle notifications, release summaries, and training guides • Partner with Product, Implementation, IT, business, compliance, legal, and technology teams on claimant-facing communications • Participate in claim system testing, release, and implementation activities impacting Leave and Disability operations • Review business system requirements and assess and communicate operational impacts of system changes • Evaluate processes and identify opportunities for simplification, standardization, and automation • Support long-term operational governance frameworks and best practices • Lead cross-functional initiatives and drive release readiness efforts when needed

🎯 Requirements

• High School Diploma or GED • 4+ years of experience within Leave & Disability claim management • Knowledge of FMLA, ADA, PFML, STD, LTD, and integrated absence programs • Demonstrated experience developing operational documentation, SOPs, and business process standards • Experience supporting system implementations, release testing, or operational readiness activities • Strong understanding of leave and disability operational workflows and regulatory considerations • Excellent analytical, organizational, and project coordination skills • Exceptional written and verbal communication abilities • Proven ability to influence without direct authority and work across multiple stakeholder groups • Preferred: Bachelor Degree • Preferred: Experience with FINEOS or similar claims administration platforms • Preferred: Experience leading operational change management initiatives

🏖️ Benefits

• Health, dental, vision and life insurance plans • 401(k) Savings plan – with generous company matching contributions (up to 6%) • Voya Retirement Plan – employer paid cash balance retirement plan (4%) • Tuition reimbursement up to $5,250/year • Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day • Paid volunteer time — 40 hours per calendar year • Annual cash incentives, sales incentives, and/or long-term incentives based on the role