EmPower+ Enrollment Caller, Virtual Assistant

Job not on LinkedIn

🔥 3 minutes ago

🇵🇭 Philippines – Remote

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

👨‍💼 Executive Assistant

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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20four7VA

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

20four7VA is a dedicated virtual assistant services company that provides customizable remote staffing solutions for businesses of all sizes. They offer a wide range of virtual assistant services, including administrative, business support, marketing, and technical assistance, helping clients to achieve efficiency and reduce overhead costs. With a robust team of skilled VAs, 20four7VA ensures that clients can focus on growing their business while their various needs are met by qualified professionals.

📋 Description

• Make outbound calls to homeowners using client-provided lists • Answer inbound campaign calls • Explain the EmPower+ program and enrollment process • Build rapport, establish trust, answer questions, and address concerns • Screen homeowners for basic eligibility • Guide qualified homeowners through applications and documentation requirements • Follow up until applications are submitted and approved • Escalate questions or situations requiring the client’s assistance • Log all calls and outcomes in Zoho CRM • Maintain accurate contact information, enrollment status, eligibility data, and follow-up records • Track missing documents, incomplete applications, and next steps • Follow approved scripts, calling hours, Do-Not-Call procedures, disclosures, call-recording procedures, and compliance guidelines • Maintain confidentiality of homeowner information and documents • Communicate important updates and stalled applications to the client

🎯 Requirements

• 2+ years of experience in phone sales, appointment setting, benefits enrollment, call center, customer service, or similar phone-based role • Outbound calling experience required • Inbound call-handling experience preferred • Excellent spoken English required • Good written English required • Level A neutral English accent preferred • Experience in benefits enrollment or eligibility-based programs strongly preferred • Experience assisting customers with applications and document collection is a plus • CRM experience required • Zoho CRM experience preferred • Experience with scripts and compliance-sensitive calling procedures preferred • Spanish-speaking is a plus, not required • Experience working with older customers or individuals requiring additional assistance is a plus • Patient, friendly, professional, persuasive, organized, persistent, and detail-oriented • Ability to follow scripts, workflows, compliance requirements, and escalation procedures • Availability for 40 contracted hours per week, Monday through Friday • Availability between 8:00 AM and 9:00 PM EST within designated calling hours • Region preference: Philippines

🏖️ Benefits

• Competitive rates • Weekly payments • Free training and upskilling • Constant support and guidance • Vibrant community support • Various open roles available