Solutions Consultant, Voice

April 21

Ada

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We make customer service extraordinary for everyone.

Machine Learning • Customer Happiness • Artificial Intelligence • Customer Support • Chatbots

201 - 500

Description

• Collaborate with the sales team to identify and qualify opportunities for our virtual AI voice agents within target markets. • Leverage your industry-specific knowledge of CCaaS, Voice, and Telephony ecosystems to position Ada Support's voice solutions as a strategic part of their tech stack and an advantage for their business. • Conduct product demonstrations and presentations to showcase the capabilities and benefits of our virtual AI voice agents. • Engage with potential clients to understand their unique requirements and tailor solutions to meet their needs. • Provide pre-sales technical support, including solution design, configuration, and addressing any technical inquiries. • Stay updated on industry trends, competitor offerings, and emerging technologies related to virtual AI voice agents. • Collaborate with Marketing and Business Development to develop strategies to create new Voice opportunities. • Contribute to the development of sales enablement collateral, including technical documentation, case studies, and best practices.

Requirements

• Proven experience in technical sales or sales engineering, with a focus on voice technologies. • In-depth understanding and direct experience with CCaaS, IVR, and Telephony ecosystems, including knowledge of VoIP protocols and contact center technologies. • Ability to work independently and collaboratively in a fast-paced, results-driven environment. • Excellent communication and presentation skills, with the ability to articulate technical concepts to diverse audiences. • Experience working with SMB and Enterprise clients, with a track record of driving revenue growth. • Willingness to travel occasionally for customer meetings and industry events.

Benefits

• Competitive salary and generous stock option plan • Unlimited vacation • Wellness account • Extended health coverage • Dental/optical/travel insurance • Life insurance • Employee and family assistance plan