VP of Operations (People, Process, Technology)
March 19
Description
• Drive measurable results through effective management of people, processes, and technology across various departments. • Oversee and review customer service/operations, ensuring efficient and effective processes. • Direct and coordinate the work of managers in Customer Experience, HVAC Tech, Shipping and Logistics, and Warehouse Exceptions. • Collaborate with Sales, Purchasing, Pricing, Merchandising, Quality Assurance, Warehousing, IT, and Business Intelligence teams. • Implement and manage software rollouts across Customer Service, Tech, Warehouse, and Sales teams. • Provide leadership through coaching, developing, training, and mentoring direct reports and overseeing the development of their teams. • Manage and execute projects, including software and operational changes, and update standard operating procedures. • Analyze daily reports and metrics, taking corrective actions to ensure team success. • Assist in HR-related activities, including hiring and onboarding. • Conduct regular one-on-one meetings with direct reports for operational execution, talent development, and accountability.
Requirements
• 7-10 years of relevant experience, including senior director/VP-level roles. • Experience managing teams of 50+ employees in privately-held, middle-market companies. • Expertise in technical operations and collaborating with IT Product Managers on technical solutions. • Experience with ERP, WMS, and Ecommerce Platforms. • Proven track record in customer-facing operations, workflow engineering, and SOP management. • Proficient in developing and utilizing KPIs and data-driven performance systems. • Driven, results-oriented, with strong leadership skills. • Innovative thinker with a high sense of urgency. • Skilled in talent development, thriving in fast-paced environments. • Technology-savvy.
Benefits
• Competitive salary and a monthly gain-sharing bonus based on revenue growth • Group Healthcare, Health Savings Account, 401k retirement plan, and more • Paid vacation and paid holidays • Challenging and fulfilling work in a positive, optimistic results-oriented work environment • Paid educational and professional development training • Work-from-home (remote) plus periodic travel
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