Managing Director, Operations

March 13

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Primacy is a digital experience agency. We create smarter experiences that connect with people during meaningful moments

Creative • Strategy • Digital Marketing • Analytics • Agency

51 - 200


• Responsible for the optimized deployment of the professional services (Delivery) team • Ensure smooth running agency operations • Lead the Delivery team in improving productivity and consistently producing high-quality work • Evolve the service delivery model to support growth while maintaining exceptional customer experience • Set Delivery standards for professional services and partnerships • Accountable for resource utilization, gross margin target, and productivity improvements • Support proprietary KRM software roll out and influence product roadmap • Oversee agency Operating System to ensure consistent progress on critical objectives


• Over 15 years of experience rising through ranks in Project Management or Operations • Experience in professional services and manufacturing • Methodical, organized, and passionate about improving productivity • High level of intelligence and critical thinking skills • Understand AI and software support for productivity • Experience with OS models like OKR, 4DX, Rockefeller Habits • Able to organize and deploy professional services effectively • Driven to hit aggressive gross margin targets and scale through use of Consultants • Proactive and attentive to operational health


• The best co-workers you’ll ever find • Unlimited PTO • Medical, Dental, Vision, 401k • Annual bonuses for all levels • Ongoing training opportunities • Planned outings and team events (remote workers included!)

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