Support Engineer (DV)

March 15

Amber Labs

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A data and technology obsessed specialist consultancy.

Digital • Data Engineering • Cloud • Analytics

51 - 200

Description

• Providing technical support and assistance to clients in resolving IT issues related to Windows and Linux systems administration. • Demonstrating adaptability and responsiveness to changes in client requirements and technological landscapes. • Collaborating with clients and internal teams to gather and understand customer requirements effectively. • Working closely with other suppliers and staff members to deliver comprehensive support solutions. • Utilizing VMware/virtualization experience, including ESX and vCentre, to troubleshoot and resolve technical issues. • Operating effectively in high-pressure environments, maintaining composure and efficiency during critical situations. • Employing Ansible automation tools and problem-solving skills to streamline support processes and enhance efficiency. • Communicating effectively with stakeholders and clients, providing clear and concise updates and solutions. • Demonstrating expertise in Infrastructure as Code (IaC) principles and agile methodologies. • Leveraging knowledge of Windows/Linux servers and network architecture/design to optimize support strategies. • Proficiency in tools such as Confluence, JIRA, and JIRA Service Desk for documentation and issue tracking. • Experience with scripting languages and Red Hat Ansible Automation Platform for automation and optimization. • Producing technical documentation to document solutions, processes, and best practices. • Familiarity with cloud platforms such as AWS and networking technologies like NSX-T.

Requirements

• Fundamental knowledge in IT, particularly in Windows and Linux systems administration. • Suitable clearances, including DV. • Networking experience and understanding of network architecture and design principles. • Ability to gather and comprehend customer requirements effectively. • Strong collaboration skills and experience working with diverse teams and suppliers. • Experience with VMware/virtualization technologies, including ESX and vCentre. • Ability to thrive in high-pressure environments and maintain composure during critical incidents. • Proficiency in Ansible automation and problem-solving skills. • Good communication skills, both verbal and written. • Experience with Infrastructure as Code (IaC) and agile teams. • Knowledge of Windows/Linux servers and scripting experience. • Familiarity with tools such as Confluence, JIRA, and JIRA Service Desk. • Experience with Red Hat Ansible Automation Platform and NSX-T. • Familiarity with cloud platforms, especially AWS.

Benefits

• Join a dynamic and rapidly growing startup with opportunities for personal and professional growth. • Enjoy a flexible work environment focused on delivering outcomes. • Receive private medical insurance through Aviva and access to a company pension plan through Nest. • Benefit from 25 days of annual leave plus UK bank holidays. • Access Perkbox, a global employee rewards platform offering discounts, perks, and wellness resources. • Participate in a generous employee referral program. • Experience a highly collaborative and supportive work environment with opportunities for career advancement. • Embrace a culture of experimentation and innovation. • Choose your preferred device, PC, or Mac.