Customer Experience Specialist / Motorsports (Remote, USA)

March 19

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APEX Race Parts

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APEX Race Parts is a close-knit team with a burning passion for anything that can set a lap time on a race track$1. .$1

11 - 50

Description

• Help customers place new orders and edit existing orders • Process returns, exchanges, warranties, and refunds • Review online orders for potential fraud or other issues prior to their release • Provide customers with status updates, and follow up on backorders • Use our CRM to track and process all customer questions and issues until they’re solved • Use our project management tools to stay organized and to collaborate with coworkers, especially Fitment Experts, Fulfillment and Production teams • Help create a white glove customer experience by creating new articles and guides related to all APEX post-sale customer matters • Be our customers’ advocate and represent their “pain points” as APEX expands within our communities • Learn to support additional products as the catalog expands • Proactively communicate customer concerns, trends, issues, and make recommendations for improvements • Align all communications with brand standards

Requirements

• Demonstrable experience providing excellent customer service via phone, email, and other communication methods • Track experience isn't required, but a passion and understanding of the motorsports world is a big plus. We'll give strong preference to candidates who do have performance motorsports experience • Skilled in technical and/or creative writing • Articulate with extremely clear written and verbal communication skills. Grammar fanatics are welcome • Proficient in Google Suite, MS Office, Mac OS and has experience interacting via online forums • Experience with NetSuite, Zendesk, and other ERPs or Ticketing systems is a plus • Experience with Sanity content management is a plus • Equipped with marketing street smarts so that all public communication represents the brand’s standards • Comfortable wearing multiple hats and collaborating across departments • Comfortable with telecommuting and skilled at staying focused and motivated from home • We will give strong preference to candidates who reside in the following states: CA, CO, FL, GA, NJ, OH, OR, PA, TX, WA

Benefits

• 100% Apex paid employee Medical, dental, and vision benefits with buy-up options • Company contributions towards dependant medical benefits • 401k with employer matching after 6 months • Accrue 2 weeks of vacation in your first year, with increases as you grow and at key anniversaries • Paid sick leave • Paid holidays • Support your track addiction with reimbursements for HPDE and autocross event registration fees • Eligibility for the SEMA college grant and loan forgiveness program • Casual in-office dress environment where T-shirts, jeans, and shorts are welcome • Employee discounts and freebies on APEX products and schwag • Participate in company activities including karting, spectating at races, track days, and more