Customer Success Manager

March 19

Bloomreach

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The World's #1 Commerce Experience Cloud

Digital Experience • DXP • Content Management • Merchandising • Search

501 - 1000

💰 $30M Debt Financing on 2022-10

Description

• Build long-term relationship with clients • Act as a trusted advisor & industry expert • Act as a guardian for both client & Bloomreach Engagement • Success planning, business reviews, and status sessions • Ability to identify risk and manage 'path to green' • Independence, self-organization, and navigation of ambiguous situations • Discuss Content and Discovery pillars

Requirements

• 2-5 years in B2B and/or B2C SaaS in online retail/e-commerce analytics, marketing • In-depth knowledge of business and business trends • Knowledge of e-commerce, marketing, current industry trends • Experience leading teams and projects • Familiarity with emerging sectors • Ability to actively use analytical concepts • Understanding of technology around marketing cloud solutions

Benefits

• Health care including medical, dental, and vision insurance • 401k plan with employer contribution • Flexible working hours • Remote-first work environment • Volunteering activities • Employee Assistance Program • Subscription to Calm - sleep and meditation app • 'DisConnect' days • Sports, yoga, and meditation opportunities • Extended parental leave • Professional development workshops • $1,500 professional education budget • Restricted Stock Units or Stock Options • Company performance bonus • Employee referral bonus • Celebrate work anniversaries