Technical Support Engineer

April 24

Appspace

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Discover the easiest way to reach your workforce - at work, at home, or on the go.

IPTV • video walls • kiosks • room booking • dashboards

201 - 500

💰 Private Equity Round on 2019-12

Description

• Responsible for providing advanced troubleshooting for Appspace customers regarding various software, hardware, network, and security issues • Serve as the client’s subject matter expert for the Appspace platform and app • Problem solve and embrace technical curiosity to research issues when needed • Stay organized and document all customer interactions using company CRM (Salesforce) and related tools

Requirements

• Ability to work efficiently in fast-paced, high-volume, multi-tasking environments • Experience with Cisco Digital Media suite and devices, Chrome OS/Chrome devices, BrightSign, and other digital media devices desired • Working knowledge of databases such as SQL or MY SQL • Proficiency in Microsoft Outlook & office suite • Excellent written and verbal communication • Outgoing, helpful, and passionate about providing excellent customer service • Prior experience in a technical support capacity and/or software support strongly preferred • Bachelor’s degree or equivalent/related work experience (2-5 years) • Working knowledge of JIRA and Salesforce preferred

Benefits

• Competitive salaries • Medical, dental, and vision coverage • 401(k) plan • Fully paid parental leave program • Generous PTO • Flexible work schedules • Remote work opportunities • Paid company holidays • 1/2 Day Fridays • Appspace Quiet Fridays (No non-essential internal meetings scheduled) • A casual dress work environment