Chart Scrub Virtual Assistant – Care Coordinator

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Ascension Business Solutions LLC

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

🏥 Healthcare

📦 Logistics

📣 Marketing

Healthcare • Logistics • Marketing

Ascension Business Solutions LLC is a provider of virtual assistant services that specialize in supporting home care agencies and healthcare organizations with administrative operations. They offer recruiter, scheduler, intake coordinator, virtual receptionist, after-hours/on-call support, and data migration services, emphasizing cost savings (50–60%), HIPAA-compliant data security, and tailored onboarding and training. Their services are positioned to reduce administrative burden, improve operational efficiency, and allow clients to focus on patient care.

📋 Description

• Review assigned patient charts using approved chart-scrubbing workflows. • Confirm patient status, provider assignment, contact information, care setting, and most recent visit details. • Identify overdue or approaching follow-up recommendations, missed appointments, incomplete referrals, unresolved orders, missing documentation, and unsuccessful outreach attempts. • Classify charts and route patients to appropriate scheduling, clinical, or administrative queues. • Provide reasons for visits and requested follow-up timeframes. • Contact patients, caregivers, facilities, or authorized representatives using approved procedures. • Verify patient identity and explain recommended follow-up using approved language. • Schedule routine and priority follow-up appointments. • Confirm appointment details and identify barriers to care. • Immediately route urgent symptoms, abnormal findings, safety concerns, medication questions, worsening symptoms, and treatment concerns to licensed clinical staff. • Follow emergency escalation procedures for potentially life-threatening symptoms. • Complete standardized chart-review notes and document visits, recommendations, events, concerns, outreach, routing decisions, and outcomes. • Maintain work queues, patient trackers, and follow-up lists. • Participate in quality reviews and correct documentation or routing errors. • Protect patient information and follow HIPAA, company, and client confidentiality requirements. • Work under established client workflows and designated clinical or administrative leadership.

🎯 Requirements

• At least one year of experience in healthcare administration, medical scheduling, patient coordination, care management, or a related healthcare role. • Experience reviewing electronic health records and navigating patient charts. • Familiarity with medical terminology, provider orders, laboratory reports, medication lists, and healthcare documentation. • Strong written and verbal English communication skills. • Excellent attention to detail and data-entry accuracy. • Ability to identify missing, inconsistent, or unresolved information. • Ability to distinguish administrative needs from concerns requiring licensed clinical review. • Strong organizational, time-management, and follow-up skills. • Ability to manage multiple patient records and deadlines accurately. • Ability to communicate professionally and compassionately with patients, caregivers, providers, and facilities. • Ability to work independently while following established workflows and escalation procedures. • Comfortable working during U.S. business hours or graveyard shifts in the Philippines. • Preferred: Philippine Registered Nurse or Licensed Nurse. • Preferred: Nursing graduate or graduate of another allied health or medical program. • Preferred: Licensed pharmacist, medical technologist, physical therapist, or another related healthcare professional. • Preferred: Background as a medical assistant, nursing assistant, care coordinator, or health unit coordinator. • Preferred: Two or more years of experience in primary care, chronic care management, population health, home health, hospice, or care coordination. • Preferred: Experience supporting Medicare patients, older adults, or patients with multiple chronic conditions. • Preferred: Experience coordinating care with assisted living facilities, group homes, skilled nursing facilities, caregivers, and specialists. • Preferred: Experience using electronic health records, patient portals, healthcare management systems, or telephone outreach platforms. • Preferred: Familiarity with Homecare Homebase, WellSky, AxisCare, Axxess, AlayaCare, MatrixCare, or similar platforms. • Preferred: Knowledge of HIPAA, patient confidentiality, and healthcare documentation requirements. • Preferred: Previous remote healthcare Virtual Assistant experience. • Complete application materials: Vocaroo introduction link, updated resume, device specifications screenshot, and internet speed test result.

🏖️ Benefits

• Paid training and structured onboarding • Fully remote work setup • Company-issued laptop and noise-canceling headset, subject to role and eligibility guidelines • HMO health coverage, subject to company eligibility requirements • Performance-based annual salary increases • Paid Time Off to support work-life balance and well-being • Retention bonus for long-term team members • Referral bonus program • Performance bonuses and incentive programs available upon reaching six months of tenure • Ongoing coaching, quality reviews, and performance feedback • Opportunities for professional growth and role mobility