Medical Virtual Assistant – Patient Coordinator

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Assist World

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

🎯 Recruiter

🤝 B2B

Recruitment • B2B

<Assist World> Assist World is a virtual assistant staffing and outsourcing company that matches businesses with vetted remote assistants across administrative, accounting, customer service, sales, social media, e-commerce, and industry-specific roles. They provide rapid discovery, matching, and onboarding, a management dashboard and dedicated account managers, and a satisfaction guarantee with rematch or refund options. Assist World serves businesses globally, emphasizes cost-effective, flexible staffing (part-time or full-time) with no long-term lock-ins, and promotes a bench of thousands of pre-vetted assistants for scalable teams.

📋 Description

• Provide remote administrative support and enhance the patient experience • Answer and manage a high volume of incoming patient phone calls • Respond professionally to patient emails and administrative enquiries • Provide patients with updates regarding appointments, referrals, and test results • Schedule follow-up appointments when required • Deliver exceptional customer service while maintaining patient confidentiality • Process specialist referrals and insurance authorizations through payer portals • Coordinate laboratory and imaging results with the clinical team • Communicate test results to patients as directed by providers • Ensure referrals and patient documentation are completed accurately and on time • Manage pharmacy refill requests and medication-related communications • Maintain accurate patient records within the electronic health record (EHR) system • Upload and organize clinical documentation • Support providers with day-to-day administrative tasks and workflow management • Track outstanding administrative tasks and ensure timely completion • Coordinate with providers and medical assistants to support smooth daily operations • Maintain accurate records and documentation • Follow established workflows and clinic procedures • Identify opportunities to improve administrative efficiency and patient communication

🎯 Requirements

• Previous experience working in a U.S. medical practice as a Medical Virtual Assistant, Patient Coordinator, Medical Receptionist, or Medical Administrative Assistant • Strong understanding of HIPAA and patient confidentiality • Excellent spoken and written English • Confident telephone manner with outstanding customer service skills • Experience handling patient scheduling, referrals, and medical administration • Strong organizational skills and exceptional attention to detail • Ability to manage multiple priorities while working independently • Experience using Office Ally , Practice Mate, EHR 24/7, or similar electronic health record systems (preferred) • Familiarity with insurance referral processes and pharmacy communications (preferred) • Previous experience supporting primary care, family medicine, or outpatient medical clinics (preferred) • Experience working remotely in a healthcare environment (preferred)

🏖️ Benefits

• 100% REMOTE • $50 birthday bonus • $200 testimonial bonus • NO TRACKER. NO PROBLEM