Senior Customer Success Manager

April 17

Automox

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All your endpoints. Always configured. Always secured. Cloud-native IT operations for modern organizations.

Device Management • Endpoint Management • Patch Management • Policy Management • Automated Patch Management

201 - 500

💰 $110M Series C on 2021-04

Description

• We are looking for a Senior Customer Success Manager to join the Customer Experience Team and help every interaction with Automox end with a happy customer. As a Senior Customer Success Manager, your primary responsibility is to provide the product expertise combined with a keen focus on the customer desired outcomes. You will work with customers and internal stakeholders throughout the customer’s lifecycle to ensure they receive maximum value from our solution. You will work with our customers to build relationships, learn about their businesses, and drive value based on our customers defined goals and objectives. The Senior Customer Success Manager is the customer advocate, and is focused on driving usage and adoption as well as customer satisfaction as a whole. Customer Success Managers are often the first to identify growth and up-sell opportunities.

Requirements

• 4+ years of experience in Customer Success, Account Management or another client-facing role • Proven track record in handling difficult conversations with customers • Experience in working with multi-divisional, multi-geographical customers • You are concise, articulate, and able to get to the heart of the matter • You seek to understand the what, why, and how of our business • You have been a Customer Success Manager supporting a technical product • You have a passion for technology, customers, problem solving and being a part of a fast-growing SaaS company • Plan and carry out responsibilities with minimal direction

Benefits

• Develop strong relationships with our current customers: understand customer pain points, technical landscape, and business goals • Monitor specific data to identify at risk customers • Pinpoint problems and opportunities for expansion. Work cross functionally with the Account Manager for expansion and renewal opportunities • Lead scheduled Business Reviews with customers • Drive maximum customer health and retention • Work with customers and champion with internal teams on escalated issues to ensure the best possible experience • Leverage as many data points as possible to create a comprehensive customer profile • Brings ideas for improvement that helps us grow our business and fosters customer advocates • Develop strong relationships with Engineering, Product and Operations to ensure cohesion and shared understanding of goals and initiatives • Provide actionable feedback to engineering and product related to customer feature requests and product needs