Account Manager

April 13

Apply Now

Get a free AI resume review

Axios

WebsiteLinkedInAll Job Openings

Smart brevity.

501 - 1000

Description

• Successfully renew and upsell existing clients and consistently perform against individual and team quantitative and qualitative KPIs - predominately in SMB and Mid-Market segments • Partner with a dedicated Customer Success Manager to manage a high volume book of business of Axios HQ customers - focusing specifically on renewals, upsells, upgrades, and further saturation of the client footprint. • Collaborate closely with the sales and customer success teams to ensure a smooth handoff when new clients purchase the Axios HQ product • Work alongside a dedicated Customer Success Manager to ensure continual training and user adoption support across the client lifecycle • Develop a deep understanding of customers' business goals, communications strategies, and use cases to build a plan alongside a dedicated customer success manager who helps them achieve their goals for Axios HQ. • Advocate on behalf of customers’ needs to help inform product development and strategy • Set an exceptionally high standard for customer service as we bring new clients onto Axios HQ - this can include responding to client challenges/problems, proactively scheduling regular check-ins, providing timely feedback to the product and engineering team for feature requests and bug reports, etc.

Requirements

• 3+ years of experience in a revenue-generating, customer-facing role - ideally in account management, within the Software as a Service (SaaS) or AI industry • Experience managing a book of business of 100+ accounts • Proven track record hitting and exceeding renewal and upsell quotas • Exceptionally collaborative with an eagerness to work hard to advance the success of a new product and contribute to new processes and infrastructure • Growth mindset with a constant desire to receive feedback, learn and grow • Strong commercial skills, with experience navigating thoughtful, consultative conversations to successfully execute renewals and upsells • Comfort with a fast-paced environment where things are growing and changing at lightning speed

Benefits

• Health insurance (options include 100% paid for individuals, 75% for families) • Fertility and family planning coverage • Primary caregiver 12-week paid parental leave • 401K, plus company match • Tele-mental health services • Generous vacation policy, plus company holidays • Monthly work-from-home stipend • Company equity • A commitment to an open, inclusive, and diverse work culture • Annual learning and development stipend