Support Engineer - Bitbucket

April 18

Bitly

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The world’s #1 Connections Platform; an all-in-one link management solution: Short Links, QR Codes and Link-in-bio!

internet • URLs • data • links • social publishing

201 - 500

Description

• Be responsible for resolving customer configuration issues and responding to customer questions • Drive collaborative discussions within the Team, challenge thought processes, and encourage peers to see them through • Leverage internal technical expertise to provide effective solutions to customer issues • Ensure that customers have a positive experience using Atlassian Cloud products • Perform troubleshooting and implement workarounds to product bugs • Collaborate to develop and implement operational improvements • Represent Atlassian at events (Technical conferences, Meetups, etc.)

Requirements

• Passion for providing legendary service to customers using Bitbucket Cloud • High respect for the value of teamwork, able to contribute to the entire group • Aptitude for learning new technologies and how to utilize them in a customer-facing environment • Ability to self-organize, adapt quickly, resourceful, resilient, fast learning ability, growth mindset, systems thinking, and a solution-based approach • Excellent customer service and support skills such as active listening, good verbal and written communication, ability to support customers across multiple channels • Strong degree of empathy for the customer experience • Ability to successfully manage time, balancing multiple tasks with varying levels of priority and urgency

Benefits

• Vacations starting in 14 days and released in advance • 35% vacation premium • 30 days of Christmas bonus • Extra holidays: Good Thursday and Friday, Mother's Day, Día de Muertos and December 24th and 31st • Profit sharing • Major health insurance for you and your dependants • Life insurance with funeral expenses included • Saving fund • Food bonus • Remote work monthly allowance • Wellbeing sessions • Additional benefits with Open English and psychologist, among others.